Office & Community Manager

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. The Opportunity The Office & Community Manager will own the day-to-day workplace experience for Zuora’s Chennai office, creating a safe, efficient, welcoming, and well-maintained environment where employees and visitors can do their best work. Reporting to the APAC Workplace Manager, this role will connect facilities operations, vendors, budgets, employee programs, and community-building initiatives into one reliable workplace experience. In the first 12–18 months, you will establish strong operating rhythms for the Chennai office, strengthen vendor and financial controls, improve workplace services, and help build an engaging office community aligned with regional workplace standards and business priorities. What You’ll Do Workplace Experience & Operations • Own daily workplace operations and ensure the office is safe, clean, functional, and ready for employees and visitors. • Oversee housekeeping, pantry, reception, security, maintenance, access control, transport, and related workplace services. • Conduct regular workplace inspections and coordinate timely resolution of facilities issues, maintenance requirements, and employee concerns. • Partner with the landlord, building management, service providers, and internal teams to maintain uninterrupted office operations. • Establish and maintain workplace procedures, service standards, records, checklists, and operating routines. Vendor & Financial Management • Manage workplace vendors across sourcing support, quotations, negotiations, contracts, SLAs, AMCs, service reviews, and performance improvement. • Monitor service quality, vendor compliance, invoices, purchase orders, and timely payments in partnership with Finance and Procurement. • Support annual budgeting, expense tracking, forecasting, reporting, and cost optimization initiatives. • Identify opportunities to improve service delivery and operational efficiency while protecting the employee experience. • Maintain accurate records for contracts, assets, invoices, purchase orders, and workplace expenditure. Employee Experience & Community Engagement • Plan and deliver employee engagement activities, celebrations, wellness initiatives, and community-building programs. • Create inclusive programs that encourage connection, collaboration, and a positive office culture. • Gather employee feedback and translate insights into improvements to workplace services and the office experience. • Manage workplace communications related to events, facilities updates, office guidelines, and employee initiatives. • Support initiatives that encourage meaningful office connection, collaboration, and a strong sense of community. Events, Hospitality & Leadership Support • Coordinate workplace logistics for leadership visits, town halls, business meetings, team events, and external visitors. • Manage event planning across budgets, venues, catering, vendors, employee communications, and on-site execution. • Ensure meeting rooms, visitor areas, and office facilities are prepared to the required standard. • Deliver a professional, inclusive, and welcoming hospitality experience for employees, leaders, and guests. Health, Safety & Compliance • Ensure compliance with applicable workp