Forward Deployed Engineer - Infrastructure

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. The Forward Deployed Engineer is Thought Machine's primary technical interface with the client as an extension to the product. FDEs embed directly with the client’s engineering teams to design, build, and deliver production-ready implementations of Vault and associated products. You will be responsible for enabling and supporting our clients to deliver a best in class cloud native implementation of Thought Machine Vault products on client or Thought Machine hosted infrastructure, from presales to production at scale. You will be expected to work on Vault deployments end-to-end, from engineering at the business logic to supporting clients in their cloud infrastructure preparation, deployment, optimisation and troubleshooting. For this role, we are looking for candidates with tangible infrastructure experience to work with clients on their infrastructure deployments and to act as an extension of our internal SRE teams. FDEs operate across the full project lifecycle ensuring requirements are implemented, tested and work to improve the product based on client feedback. You will be expected to travel to client sites (up to 25% of your time), work autonomously in complex environments, and act as the connective tissue between Thought Machine's product engineering and the client's delivery teams.   DUTIES - Hands on cloud infrastructure consulting both on client site and remote - Working with customers and external partners to design and prepare suitable cloud infrastructure to ensure Thought Machine Vault products can be tested and run successfully at scale. Includes planning for high availability, disaster recovery, backup, redundancy, capacity and security. - Deploying and configuring Thought Machine Vault products on client, SaaS and internal cloud infrastructure - Developing deep understanding of and advising clients on optimisation of cloud infrastructure for overarching implementation of Vault, including advising on systems outside of Vault to empower holistic digital transformation in collaboration with Thought Machine Client Architects - Supporting and troubleshooting client, SaaS and internal cloud infrastructure both remotely and on site, including by promoting and deploying suitable monitoring, logging and alerting tools - Working closely with internal product and engineering teams to ensure client feedback is incorporated into improvements to the product and pla