Customer Success Manager II

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: As a Customer Success Manager focused on serving our most strategic customers in Latin America. You will serve as a trusted advisor to agencies across the region, helping them derive maximum value from Planet’s satellite imagery and geospatial solutions. You’ll support mission-critical initiatives in areas such as emergency response, environmental monitoring, infrastructure planning, and natural resource management. Your role will be to deepen customer engagement, drive adoption of Planet products, and identify growth opportunities within your portfolio. You’ll work across a range of federal, state and municipal agencies building relationships, understanding regional priorities, and translating challenges into impactful geospatial solutions. This is a full-time, remote position based in Brazil. If located near an office, you are expected to work from that office 3 days per week. Impact You’ll Own: • Build trusted relationships with customers to help them achieve strategic goals using Planet’s technology. • Drive product adoption through onboarding, training, and tailored guidance on best practices. • Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers. • Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization. • Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies. • Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines. What You Bring: • 6-8 years of experience in Customer Success, Account Management, or related roles • Understanding of public sector workflows, procurement processes, and funding cycles. • Ability to communicate technical concepts to a wide range of audiences from analysts to government executives. • Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams. • Excellent organizational skills with the ability to manage multiple accounts and priorities. • Fluent in Portuguese and English. • Willingness to travel as needed. What Makes You Stand Out: • Prior experience working directly with federal, state or municipal government agencies. • Knowledge of key public sector challenges—climate adaptation, land use planning, infrastructure resiliency, emergency response. • Proficiency with tools like ArcGIS, QGIS, or Google Earth Engine. • Experience navigating data-sharing agreements or government contract mechanisms. • Fluency in