Lead Program Manager, Technical Services

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com . **This is a hybrid position that requires 2 days per week in office at our Chicago location** We are looking for an Lead Program Manager, Technical Services to lead the delivery of complex, multi-workstream enterprise PXM, PIM, and MDM programmes, ensuring predictable outcomes and strong stakeholder confidence. You will own program planning, execution, governance, financials, and communication across customers, partners, and internal teams, working closely with Solution Architects, Implementation Leads, Product, Engineering, and Commercial teams. You will also govern how AI-assisted delivery is planned, measured, and kept compliant across every team on the program. HOW WE’LL BE WINNING TOGETHER DAY TO DAY • Own end-to-end delivery of large-scale PXM, PIM, and MDM programmes • Manage programme plans, milestones, risks, dependencies, and budgets • Lead scope definition, change control, and commercial impact assessment • Coordinate execution across architecture, implementation, product, engineering, and partners • Run steering committees and communicate status and risk with full transparency • Drive forecast accuracy and programme financial performance WE SHOULD TALK IF THIS SOUNDS LIKE YOU • 10+ years in programme or project management for enterprise technology • A track record on large-scale, multi-team, partner-led programmes • Commercial and financial control experience including forecast and margin • Executive-level communication and escalation management • PMP, PRINCE2, SAFe, or equivalent certification • Experience delivering PIM, MDM, PXM, or eCommerce programmes • Experience holding System Integrators accountable on shared delivery • Exposure to AI-assisted delivery planning and governance • Additional language capability, particularly French For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement. Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is Bonus Eligible. Budgeted Salary Range: $135,000 — $150,000 USD Bonus: $20,250 — $22,500 USD Diversity, Equity & Inclusion To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful! All are welcome here and we invite you to join our team if you are ready to help us continue that growth! GDPR/CCPA Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request. Syndigo Job Applicant Privacy Notice At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your p