Sprott Patient Education Specialist

Union: Non-Union New or Replacement Position: New Site: Toronto General Hospital/Toronto Western Hospital Department: Sprott Department of Surgery Reports to: Director, Transformation & Quality Salary Range: $41.96 - $52.45 per hour Hours: 37.5 Hours per Week Status: Temporary Full-Time (Contract End Date - March 31, 2027) Closing Date: November 5, 2026 Position Summary Together, the Sprott Surgery Program and the Department of Anesthesia & Pain Management make up the largest comprehensive surgical program in Canada across 13 divisions. With a vision of being “World Leaders in Surgery,” Sprott Surgery is committed to improving quality, safety, patient experience, and outcomes across the full surgical journey. As Sprott Surgery advances its commitment to delivering a seamless, patient-centred surgical experience, there is a significant opportunity to enhance how surgical education is designed, delivered, and maintained across the patient journey. With planned digital advancements, including the UHN website redevelopment and enhanced patient-facing tools aligned with Epic, this role will help establish a standardized, accessible, and sustainable approach to surgical patient education. Reporting to the Lead of Transformation, the Patient Education Specialist will lead the foundational planning work required to support a centralized Surgical Patient Education Hub. The role will conduct a Sprott-wide current state assessment, complete a gap analysis, engage key stakeholders, and develop a future-state model and implementation roadmap aligned with UHN’s patient education and health literacy standards, digital strategy, and the UHN Surgery Strategic Action Plan priority of reimagining the surgical care experience. Duties The Patient Education Specialist will lead the planning and design work for a centralized approach to surgical patient education through the following accountabilities: • Conduct a comprehensive Sprott-wide inventory of existing surgical patient education materials, resources, delivery channels, platforms & workflows • Assess current state practices to identify variation, duplication, gaps, accessibility considerations, and opportunities for standardization across surgical divisions • Identify gaps across the patient journey (pre-operative, peri-operative, post-operative) – and identify preferred means of patient education (i.e., utilization of After Visit Summaries, care companion, and teach back) • Engage clinical teams, patients and/or patient partners, operational leaders, communications, digital, and patient education stakeholders to inform future-state design requirements • Apply best practices related to health literacy, accessibility, equity, inclusive language, plain language communication, patient engagement, and adult learning principles • Develop a future-state model for a centralized Surgical Patient Education Hub aligned with UHN patient education & literacy standards, and UHN Digital and website strategy • Prepare concise reports, presentations, and recommendations for leadership and associated committees / stakeholders to support decision-making and readiness for implementation • Produce an implementation roadmap, including governance, content standards, and sustainability plan Qualifications • Completion of a Bachelor’s Degree in Health Sciences, Health Promotion, Education, Communications, Healthcare Administration, QI, or related field • Master’s degree in related discipline preferred • Minimum 3-5 years of related experience in healthcare, preferably in patient education, QI, project management, clinical transformation, digital health, or healthcare communications • Experience conducting current state assessments, gap analyses, process reviews, evaluations, or implementation plann