Account Executive - Service Cloud

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description About Service Cloud Service Cloud is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single advanced platform. With the industry's fastest-growing AI adoption rate — agentic AI use in service grew from 39% to 66% in a single year — Service Cloud equips businesses to meet customers where they are, across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations — delivering faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce. We are looking to hire an Account Executive to join the Service Cloud team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Service Cloud platform — spanning Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service . Required Skills and Qualifications • Demonstrated success in quota-carrying, technology solution-based direct sales • Proven experience working with Contact Centre , Field Service , ITSM , HR Service , or Service Engagement software • Account Planning : Ability to build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities • Research and Discovery : Skill in uncovering customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses • Solutioning : Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities • Customer Communication : Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and Zoom • Resource Application : Experience driving results by leveraging available resources, tools, and internal teams effectively • Team Selling : Ability to align and engage account teams and partner ecosystems to support deal progression and long-term customer success Preferred Skills and Qualifications • Strong interpersonal and communication skills • Familiarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message) • Experience developing business cases and service requirements, an