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SalesforceCRMCustomer successProject managementCommunication
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About the role
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Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We’re Salesforce, the Customer Company, inspiring the future of business with AI+Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
The organisation is seeking an Employee Success Partner Consultant (ESPC) to join the ESBP team in India. The ideal candidate will understand the business and talent strategy, building strong connections with stakeholders and people managers. They will coach and support people managers, drive HR programs, and use data analytics to offer insights for talent management. Additionally, they will participate in regional and country-specific initiatives to ensure alignment with global goals. The ideal candidate will possess strong project management skills, data analytics expertise, and the ability to adapt to changing situations, fostering a culture of success.
Responsibilities:
• In partnership with ESBPs, support and lead ES Cyclical programs.
• Analyse and provide insights on all programs (i.e. compensation, merit, promotion, GIS, G4G, etc.), offering support to regional ESBP and supported organisations.
• Process input and design, including running audits to ensure program effectiveness.
• Partnering with One ES (CoEs and other ES stakeholders) to ensure success of ES Programs and garner support on India level projects/initiatives.
• Global ESPC Community Connect, aligning with the Global PC organisation and facilitating two-way best practice sharing.
• Support ESBPs in driving ES programs with data-driven insights/audits: Talent Review, Performance Management, Performance ratings, GIS, G4G, Promotions, Merit cycle, Performance management, Periodic Business Reviews, Ad hoc data requests.
• Preparing content for Business & ES QBRs (Quarterly Business Reviews).
• Establishing and maintaining strong connections with the people manager population.
• Working closely with people managers to understand their needs and provide tailored HR support.
• Proactively understands what analysis needs to be done to provide a narrative to leaders on their overall org health
• Onboards, leads, and coaches fellow ESPCs.
Expectation and Key Behaviours:
• Relevant work experience required: 5-7 years
• Efficiently manage extensive data sets, conduct analyses, derive insights, and create impactful presentations.
• Strong communication skills to effectively present viewpoints.
• Engage and collaborate with stakeholders and the workforce.
• Demonstrate curiosity and a drive to make a meaningful impact.
• Bring a positive attitude and a professional presence to the role.
• Exhibit multitasking abilities and project manag
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