Manager, Channel Manager: Social Media

Manager, Channel Manager: Social Media We’re looking for an experienced Channel Manager to oversee the strategy and execution of our social media funnel. The right candidate will have deep experience in member communications and engagement, a keen interest in—and awareness of—all things social media related, and will be highly organized. They will need to work across the business, with a variety of stakeholders, and should thrive in a fast-paced environment. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion and belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas—and are routinely recognized as one of the best companies to work for. Key Responsibilities   • Overseen by the Channel Lead, develop and execute channel strategy, including defining platform plans, audience priorities, content pillars, and testing opportunities aligned with broader marketing objectives. • Lead ideation, shape hooks, pacing, sequencing, captions, and asset selection. Perform hands-on editing where appropriate and provide actionable feedback on more complex work. • Manage the calendar, balancing ongoing brand storytelling with events, member experiences, talent, partnerships, and timely cultural opportunities. • Work with event, talent, and partnership stakeholders on pre-event, live, and post-event storytelling. Coordinate social deliverables, asset access, usage permissions, and disclosures. • Schedule and publish through Sprinklr and native tools, conduct quality assurance, monitor engagement, and manage responses and escalations within established guidance. • Coordinate reviews, resolve feedback with relevant stakeholders, secure required sign-offs, and maintain approval records before publication.  • Measure and improve performance by recommending KPIs, maintaining reporting, interpreting dashboards and native analytics, and turning findings into improvements to creative, programming, and publishing. • Participate as the Channel Manager in a collaborative cross-functional team (business partners, creatives, legal, compliance, etc.) and work with them to provide strategic and tactical thought partnership to effectively drive project delivery. • Champion the brand, ensuring that all representations of our products (claims, imagery, copy, etc.) are in line with voice and style guides.  • Leverage problem solving and influencing skills to deliver on intent. • Employ excellent communication skills essential for interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes.  This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location. Ideal Candidate: • Has experience leading social media in large organizations, along with a proven ability to develop social media strategy in new spaces, as well as hands-on execution. • Proven ability to build social media plans, editorial frameworks, content calendars, and actionable recommendations. • Sprinklr experience across publishing, scheduling, community management, monitoring, analytics, and reporting, including interpreting dashboards and identifying reporting needs. • Strong social editing skills, including short-form video storytellin