Sr. Associate Project Manager - Hotel Operations : Luxury Travel

Sr. Associate Project Manager - Hotel Operations : Luxury Travel Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Senior Project Manager at Capital One, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role, you will work closely with key stakeholders to deliver results that will have direct impact on the bottom line of the company. You will work with smart, talented people who will challenge you to excel. You will be rewarded for your passion and your achievements. General Responsibilities: As a Senior Project Manager you will: • Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company • Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed; manage complex up and downstream project impacts. • Plan, design, manage and execute project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation. • Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation • Conduct regular meetings with project team.  Document progress and report to stakeholders on project status. • Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery • Forge relationships with key stakeholders to ensure delivery of commitments • Identify ways to improve and streamline business processThe person will: • Exhibit a proven track record of project management, bringing the ability to quickly put structure in place to manage the work • Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes • Demonstrate organizational agility to adapt to changing demands • Display strong consulting and collaboration skills In this role, the person will: • Provide operational support for luxury travel programs • Work with internal and external partners to scale and execute well-managed aspects of the luxury travel programs • Look for opportunities to strengthen, automate, and improve well-managed activities • Plan and schedule timelines for onboarding and post-onboarding initiatives for luxury travel partners  • Manage hotelier portal for luxury travel program  • Maintain communication with internal and external partners to manage the customer experience journey for luxury travel partners • Define SLAs and performance standards for our luxury travel partners and drive efforts to implement and track commitments.  • Exhibit strong skills in being organized, detail oriented, and solution oriented • Produce insights and recommendations based on data/trends Basic Qualifications: • Bachelor’s Degree or Military experience • At least 3 years of Project Management experience Preferred Qualifications: • Masters / MBA degree • At least 5 years of Project Management experience • At least 1 year of People Management experience • PMP, Lean, Agile