Manager, Quality & Performance Standards, Travelers Residual Markets

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Underwriting Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $106,600.00 - $175,900.00 Target Openings 1 What Is the Opportunity? Travelers Residual Markets (TRM) operates as a servicing carrier in the workers' compensation assigned risk market, maintaining compliance, quality, and performance standards across a multi-state portfolio. The TRM Quality and Performance Standards team is responsible for quality control, audit, operational performance, and documentation functions that keep TRM running with consistency and precision across four core disciplines: Underwriting, Premium Audit, Risk Control, and Operations. As a Manager, you will sit at the intersection of deep subject matter expertise and emerging leadership — operating as TRM's most advanced technical authority while also taking on meaningful responsibility for team coordination and day-to-day operational oversight where the organizational structure requires it. You will own the most complex state and functional portfolios end-to-end, lead high-stakes quality control and audit work, and serve as the primary driver of circular and state plan change implementation across the team. You will serve as the team's senior technical anchor and are responsible for mentoring peers, leading cross-functional initiatives, and representing the function in leadership conversations. What Will You Do? • Own all operational activities for assigned states, including technical oversight and escalation support where junior team members own states. • Track, interpret, and coordinate implementation of circulars, bureau bulletins, and state plan changes — from impact assessment through execution and documentation updates. • Plan and execute self-audits, maintain continuous triennial audit readiness, and track findings through resolution. May lead the self audit program by delegation. • Own quality oversight for TRM's most complex Direct Assignment clients, driving corrective action and contributing to leadership reporting. • Serve as senior mentor to less experienced consultants. Cover for the Director on operational matters and represent the function cross-functionally. • Identify and act on opportunities to improve performance standards documentation, desktop procedures, and state requirement updates — eliminating redundancy and ensuring materials stay current and scalable. • Serve as subject matter expert across Underwriting, Premium Audit, Risk Control, and Operations, and as the primary technical point of contact for Underwriting on assigned state matters. • Own carrier performance monitoring for assigned states — tracking results, surfacing trends, supporting the NCCI bid process, and serving as a trusted technical advisor across internal disciplines. • Perform other duties as assigned. What Will Our Ideal Candidate Have? • Bachelor’s degree in Business, Fin