Parts Sales Coordinator

Parts Sales Coordinator Full-Time • Hourly • On-Site, Laval, Quebec (8:00am-5:00pm, M-F) Multiquip is seeking a customer-focused and highly organized Parts Sales Coordinator to support our customers, dealers, and sales teams through exceptional service and accurate order processing. In this fast-paced role, you'll manage a high volume of incoming calls and emails, provide parts availability and pricing information, process quotations and orders, and support customers throughout the order lifecycle. If you enjoy helping customers, excel at multitasking, and thrive in an environment where no two days are the same, this is an excellent opportunity to build a career with an industry-leading equipment manufacturer. What You'll Do • Respond to a high volume of incoming customer inquiries via phone and email regarding parts availability, pricing, lead times, and order status. • Support outside sales representatives and customers within the assigned region. • Prepare and enter customer quotations into SAP while ensuring accurate pricing and product availability. • Maintain and save all quotations and customer records in SAP. • Process customer sales orders accurately, ensuring correct pricing, payment terms, freight charges, and Incoterms. • Review and manage open order reports, including monitoring backorders and coordinating with inventory teams to provide accurate lead times. • Follow up with customers regarding held orders, backorders, and order-related issues to ensure timely processing. • Communicate order confirmations and notify customers of any changes impacting their orders. • Build and maintain positive customer relationships through proactive communication and support. • Make outbound calls to customers regarding quotations, orders, promotions, and follow-up opportunities. • Assist walk-in customers with parts inquiries and purchases. • Pick, pack, and ship parts using various shipping carriers and transportation providers. • Assist with receiving and handling larger parts shipments as needed. • Perform additional duties and special projects as assigned. What You Bring Education & Experience • High school diploma or GED required. • Three or more years of customer service experience, preferably in a parts, manufacturing, distribution, industrial, or equipment-related environment. • Experience researching and resolving customer issues in a professional and timely manner. • General knowledge of equipment, mechanical parts, and industrial products preferred. • Previous experience with SAP or similar ERP systems preferred. Communication & Interpersonal Skills • Excellent written and verbal communication skills in English and French . • Strong customer service skills with the ability to build rapport and maintain positive customer relationships. • Ability to communicate effectively with customers, sales representatives, and internal departments. • Team-oriented mindset with the ability to work independently when required. Customer Service & Sales Skills • Ability to understand customer needs and provide accurate product and pricing information. • Experience handling customer concerns, complaints, and order-related issues with professionalism. • Ability to calculate customer discounts, freight charges, and pricing adjustments accurately. • Strong attention to detail when processing quotations, orders, and customer communications. Organization & Problem-Solving Skills • Highly organized with exceptional attention to detail. • Strong multitasking skills and ability to manage multiple priorities simultaneously. • Ability to analyze information, exercise sound judgment, and resolve issues efficiently. • Excellent work ethic and commitment to customer satisfaction. Technical & Computer Skills • Pr