Quality Manager

We want you to feel challenged and inspired. Here, you’ll develop your skills across a range of responsibilities: What You’ll Do as Quality Manager In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day-to-day: • Lead quality strategy and standards across Cambodia , ensuring consistent execution and compliance with Primark's quality, safety, legal, and regulatory requirements. • Drive right-first-time quality performance by partnering with factory QA and QC teams, strengthening manufacturing processes, and championing continuous improvement. • Identify and mitigate quality risks early , leading root cause analysis, corrective actions, and resolution of product quality issues, customer complaints, and returns. • Build supplier capability and accountability through training, factory audits, quality improvement programmes, performance reviews, and best practice sharing. • Provide market quality leadership and expertise , delivering insights on quality performance, emerging risks, consumer trends, and manufacturing capability. • Collaborate with cross-functional stakeholders , including Sourcing, Compliance, Ethical Trade, Product Operations, and Buying teams, to align quality priorities and business objectives. • Monitor, report, and govern quality performance , leading quality reviews, supplier workshops, governance forums, and supporting risk-based shipment release decisions. • Develop high-performing teams and supplier networks by fostering accountability, collaboration, continuous learning, and a customer-focused culture. Does this sound like you? Great, because we can’t wait to see what you’ll bring. You’ll be supported within a team of equally capable people, celebrating who you are and aiding you reach your potential. At Primark, we’re excited about our future - and we’re excited to develop yours. What You’ll Bring: We want every person in our organisation to feel like they’re making a key contribution. Here are some of the experiences and skills you’ll need for the role: Experience • Significant experience in Quality Assurance, Quality Management, Product Development, Technical, Manufacturing, or Sourcing roles within the apparel, footwear, homeware, or consumer goods industry. • Strong understanding of apparel and/or general merchandise manufacturing processes, quality systems, product safety requirements, and quality control methodologies. • Proven experience working directly with suppliers and factories to drive quality performance, capability building, and continuous improvement initiatives. • Strong knowledge of product testing, inspection processes, root cause analysis, corrective action planning, and quality risk management. • Sound understanding of international regulatory, legal, and customer quality requirements relevant to global retail supply chains. • Experience identifying quality risks and implementing preventative measures throughout the product lifecycle. • Demonstrated ability to analyse quality data, customer feedback, returns, inspections, and supplier performance metrics to drive informed decision making. • Strong commercial awareness with the ability to balance quality expectations, cost considerations, and speed-to-market requirements. • Experience working within sourcing markets and managing relationships across a complex supplier network. • Proven ability to influence factory leadership teams, suppliers, and cross-functional stakeholders to deliver sustainable quality improvements. • Excellent stakeholder management skills, with the confidence to challenge constructively and build strong working partnerships across Quality, Sourcing, Compliance, Ethical Trade, and Product Operations teams. • Strong problem-solving and deci