2nd Line Support Engineer

We are looking for a new Technical Support Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology. The successful candidate will be the part of the Service Desk team who are the first point of contact for our customers, answering service desk cases and escalating when necessary and required. There will be hands on experience in online security, networking, servers, firewall configuration, data handling, communications, and cloud services. We operate two working patterns of the Service Desk are Monday to Friday 0800-1630 and 0930-1800 There will be an element of travel involved around London supporting our customers. If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you. The extent of your duties will include but are not limited to: • Working amongst a technical helpdesk, providing support to circa 3000 UK schools. • Remote network troubleshooting • Supporting a range of technologies • Custom products designed and developed in house • VoIP and WiFi solutions • Cisco firewalls •  Backup and recovery solutions • Microsoft 365 and Google Workspace environments   The successful candidate will have: • We are looking for someone with the following skills and attributes. • Background in providing IT support. • Excellent communication skills (both written & verbal) • General IT knowledge and understanding • Good problem-solving skills. • Capable of working independently • Team player • Good Customer service skills • Flexible attitude and strong work ethic • Understanding of networking and protocols Why Join Us? We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you! At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team. Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.   Here’s a closer look at what we offer:   • Full-Time Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet. • Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication. • Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team. • Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.   Ready to join the UK’s largest managed service provider?  Apply today or contact our friendly Talent Acquisition Team for more information. Join a fast-growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.