School Technican

Are you a skilled IT professional with a passion for supporting schools and delivering exceptional technical service? We are looking for a School Technician to join our team and provide on-site and remote IT support, ensuring smooth and efficient operation of school technology systems. Key Responsibilities Customer Support & Satisfaction • Attend scheduled and unscheduled site visits to provide hands-on IT support. • Address issues raised by clients and proactively resolve technical challenges. • Maintain effective communication with clients, keeping them informed of progress and next steps. • Ensure work completion is documented accurately in managed service tickets. Hardware & Software Support • Diagnose, repair, and maintain desktops, laptops, printers, AV equipment, and peripheral devices. • Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and educational software, including productivity suites and specialized applications. • Deploy and re-image hardware, set up printers, and manage print accounts. Network & IT Security • Maintain network user accounts, permissions, and profiles. • Configure and troubleshoot LAN/WAN, Wi-Fi, VPNs, and networking equipment. • Ensure cybersecurity best practices, antivirus updates, firewall configuration, and web/email filtering are up to date. Audio-Visual & Remote Support • Set up and maintain AV equipment, including projectors, smart boards, and video conferencing tools. • Provide remote support using tools like Remote Desktop or TeamViewer, coordinating with 2nd and 3rd line support teams. Documentation & Inventory Management • Maintain accurate technical documentation, network diagrams, and user guides. • Support schools in managing IT inventory, recommending purchases when required. • Ensure adherence to company and client processes to deliver a consistently high-quality experience. Additional Responsibilities • Provide 1st line support across all school IT systems. • Assist with IT projects when school support work is not scheduled.     Technical Skills • Strong IT support background; experience in schools desirable. • Knowledge of Microsoft 365 / Azure, Gmail / G-Suite, and Google Classroom. • Experience with Windows Server, Active Directory, Group Policy, Hyper-V / VMware, Veeam, and Intune. • Networking fundamentals: LAN, WAN, switches, DHCP, DNS. • Mobile device management for Android and iOS devices. • Familiarity with filtering and safeguarding software in an educational environment. Interpersonal & Professional Skills • Excellent communication and customer service skills; able to explain technical issues to non-technical users. • Strong problem-solving and troubleshooting abilities. • Ability to work effectively as part of a team and independently. • Excellent organizational and time management skills; able to prioritize multiple tasks. At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team. We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:   • Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication. • Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employ