Senior Advisory Solution Consultant - CRM & Industry Workflows

About This Role Universities, education departments and government agencies across Australia are being asked to serve students and citizens better with less. Enquiries, enrolments, applications and support often run across disconnected systems and teams. As a Senior Advisory Solution Consultant on our ANZ CRM & Industry Workflows team, you’ll help them rethink how those services work on ServiceNow. This role leads our CRM specialist coverage for education across Australia. You’ll work with universities, TAFEs and state education departments. You’ll also support other state government agencies, and occasionally federal, alongside our wider public sector team. You’ll join a collaborative team that invests in your growth, and help shape how we take ServiceNow to education. What you get to do in this role:    • Lead the education segment: Lead CRM pursuits across universities and education departments, from first discovery through to technical win. Work with Account Executives and field Solution Consultants on complex, multi-stakeholder deals, including formal RFPs. • Lead discovery and shape solutions: Turn institutional challenges into transformation strategies on ServiceNow’s platform. Think a university unifying student enquiries across faculties, or a state agency modernising how citizens apply for and renew services. • Build and demonstrate: Design and deliver demonstrations that combine customer & industry workflows with partner technologies, AI agents and automation. Configure demo environments, stand up lightweight POCs, wire integrations and style portal experiences. You need to be comfortable building things that work and fixing them when they don’t. • Support the wider public sector: Bring your CRM depth to state government pursuits beyond education, and occasionally federal. Work alongside the public sector Solution Consultants who lead those accounts. • Become the voice on student experience: Build education solution frameworks, reference architectures and go-to-market plays. Present at sector events and partner briefings. • Influence account strategy: Partner with Sales and Executive Sponsors to shape long-term account strategies. Engage Chief Operating Officers, Chief Digital Officers and student services leaders as a trusted advisor. • Set delivery up to succeed: Work with partners and our delivery teams so what we sell lands well with the customer. • Build ecosystem relationships: Connect with Product Management, technology partners and consulting firms to advocate for public sector customers and stay ahead of sector shifts. • Mentor and strengthen the team: Coach Solution Consultants in solution design, storytelling and value articulation. Build reusable assets that lift the whole pre-sales organisation. Why Join Us ServiceNow is one of Fortune’s 100 Best Companies to Work For. You’ll get a whole sector to shape, with AI already live in customer conversations. You’ll join a team that collaborates rather than competes. We invest in your growth through certifications, mentoring and peer networks. You’ll have flexibility and trust in how you work, competitive pay with salary, variable incentives and equity, and the autonomy to bring your own thinking to complex problems. To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 10+ years in pre-sales solution consulting, sales engineering or a related technical advisory role. Ideally focused on customer experience, service transformation, student experience or citizen services. • A rea