Manager, Technical Consulting – Global Delivery Centre (GDC)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Manager, Technical Consulting – Global Delivery Centre (GDC) About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. We’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce. Department Description Salesforce Professional Services – Global Delivery Centre (GDC) is the delivery partner for Professional Services. It covers end-to-end multi-cloud delivery and scales with agility to drive strong customer outcomes. Overview of the Role We are seeking a Manager, Technical Consulting to manage, train, and build the careers of our Technical Consulting team. In addition to people leadership, you will build our Industries practice by leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. This role combines team leadership with hands-on technical work as a technical architect on Industries Cloud projects, at approximately 50% billable utilization. Your Impact People Leadership • Manage 15 direct reports (Technical and Solution Consultants). • Hire, train, and mentor Technical Consultants, who turn the designs of Solution Architects and Technical Architects into high-quality solutions that meet customer needs. • Coordinate with Delivery Managers on onboarding and ongoing training. • Report to the Senior Manager. Technical Delivery and Client Advisory • Deliver technical work (as a Technical/Senior Technical Architect) on Industries projects at 50% utilization, balancing it with leading your team. • Serve as a trusted advisor to clients, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive business value. • Lead Enterprise Architecture and Governance for enterprise-level customer engagements, driving conversations with Enterprise Architects and business stakeholders to shape the architectural vision and establish a program roadmap. • Lead functional and technical workshops, and demonstrate leadership in designing, delivering, testing, and deploying. • Lead development project teams working in Agile Scrum, leveraging Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud to build complex business processes. • Work closely with Delivery Managers, Solution Architects, and clients to architect solutions that meet their needs. • Manage customer expectations and negotiate solutions to complex problems with customers and third-party stakeholders, securing the highest CSAT and business outcomes. • Build trust with customer leadership, promoting and implementing best practices with SFI and Sale