Field Technician (Kansas City, Missouri area)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Field Technician role is an integral part of our team.  We are looking for a competent Field Technician to provide fast and useful technical assistance on computer systems. Field Technicians answer queries on basic technical issues and offer advice to solve them. A Field Technician must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business. Core Responsibilities: • Level 1-2 support with tickets and field issues • Route/Escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution • Troubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi-Fi • Ensuring continuous uptime for computers, and peripherals • Working with vendors to service basic medical equipment • Working with vendors to manage network infrastructure • Assisting with new hire orientations • Deploying hardware for new employees • Required to visit clinics on a regular basis • A reliable car and valid driver's license is required • Travel is required 50%-75% of the time focusing on supporting our clinics in the Kansas City, Missouri area, with secondary support to the Des Moines, Iowa area. • Keep accurate inventory of all IT-related equipment • Assisting with the implementation of IT strategy • Assist with company expansion and network infrastructure • Ability to lift or do physical tasks up to 50 lbs. • Other duties as assigned Minimum Requirements: • 2+ years of service desk or related experience • General knowledge of multiple operating systems (Microsoft, Chrome, Mac) • Excellent customer service skills • Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers • Must have a flexible and positive attitude • High level of organization, reliability, and independence with an eye for detail • Professional experience in a fast-paced environment • Demonstrated PC skills (Microsoft Office, Google suite) • Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs Preferred Requirements: • 2+ years of network experience • Recommended certifications: CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST) Education • High School Diploma • Associate/Bachelor degree preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $31.72 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed abo