Lead Product Manager,  Next Best Action Use Case Management

Become a part of our caring community   Join a world-class marketing organization creating the best possible engagement experience for millions of members. Humana is a $100+ billion, Fortune 50, healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States—seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions. In partnership with the Director, Product Management, you will own the product strategy portion of the product portfolio lifecycle—to include vision, strategy, discovery, roadmap, and value measurement—translating business needs into well-formed initiatives and partnering closely with engineering, analytics, and cross-functional teams to bring high-value use cases to life. You will also help mature the organization’s product operating model, establishing a unified approach that integrates diverse workstreams without threatening existing ownership structures. To help deliver on this mission, we are seeking an experienced Lead Product Manager to own the end-to-end product for Next Best Action (NBA). This is a “builder” role responsible for driving the discovery, prioritization, and roadmap creation of NBA use cases that deliver the right action, to the right member, at the right time across digital, call center, and partner touchpoints. In partnership with the Director, Product Management, you will own the product strategy portion of the product portfolio lifecycle—to include vision, strategy, discovery, roadmap, and value measurement—translating business needs into well-formed initiatives and partnering closely with engineering, analytics, and cross-functional teams to bring high-value use cases to life. You will also help mature the organization’s product operating model, establishing a unified approach that integrates diverse workstreams without threatening existing ownership structures. Role Responsibilities Discovery, Vision & Strategy • Conduct product discovery, validating product direction and identifying the highest-value NBA use cases before committing to build. • Define and communicate a compelling NBA product vision, strategy, and roadmap that translates multi-year business goals into an iterative, outcome-driven delivery plan. • Conduct market and competitive analysis, understanding customer needs, industry trends, and the competitive landscape, and using those insights to shape a differentiated experience. • Possess strong business acumen—understanding overall business strategy and how the NBA product plans align— bridging the gap between high-level strategic planning and hands-on tactical execution.   Prioritization & Roadmap Creation • Define, prioritize, and maintain the NBA product backlog, continuously refining and re-sequencing based on customer value, business impact, and changing priorities. • Design initiatives and epics based on user needs and constraints, defining problem statements, features, value/benefit hypotheses, and the teams needed to deliver the work. • Reviews the portfolio holistically and considers whether use cases remain relevant based on business strategy—making recommendations to maintain, invest in, or sunset them. • Create well-defined product requirements with clear acceptance criteria, validating designs with stakeholders before build.   Stakeholder Engagement & Cross-functional Leadership • Engage stakeholders, proactively building relationships with key upstream and downstream stakeholders across Marketing, Digital, call center, IT, and insurance organizations. • Facilitat