Issue Management Coordinator - Investment Services

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Issue Management Coordinator is responsible for working closely with key stakeholders in the business line focusing on Investment Services within Wealth, Corporate, Commercial and Institutional Banking (WCIB) and throughout the enterprise to effectively execute the Issue Management program.   U.S. Bank’s Investment Services business includes Global Corporate Trust, providing trustee, custody and agency services that support bond issuances and other financing transactions for corporate, municipal and structured finance clients and Global Fund Services providing fund administration, accounting, transfer agency, tax, custody and depositary services in the U.S. and internationally. WCIB Risk Management is led by the Business Line Chief Risk Officer and works with the business to help identify, control and monitor the risks inherent to its business activities.   Position Highlights   • Partner with key partners, including as applicable internal audit, second and first line compliance and risk partners, and the business to ensure the appropriate corrective actions are outlined and address the issue and root cause • Ensure all corrective actions are executed properly in accordance with the Enterprise Issues Management Policy for all assigned issues. (Note: All evidence must be retained and captured as part of issue closure.) • Independently validate issue resolution plans created by the business to ensure they adequately address the root cause of the issue and evaluate whether corrective actions are sustainable • Conduct an independent and comprehensive review of business-provided evidence to assess whether assigned issues have been fully remediated and are ready for closure. This may also include performing detailed validation testing to confirm that the related process or control is designed appropriately and operating effectively. • Provide credible challenge of evidence (including data extractions) and provide business line partners and Senior Management with accurate information supporting that assigned issues have been appropriately resolved prior to issue closure • Responsible for writing clear, well-supported detailed memos for assigned issues that clearly articulate the corrective actions taken by the business, link them  to  the root cause, summarize the results of WCIB Issue Management validation and sustainability testing, and why the fix will hold over time, so it can be easily followed and clearly understood to a reader. • Partner with business line groups and business unit risk managers in vetting risk events and testing findings, determining whether they meet issue criteria under the Enterprise Issues Management Policy, and draft clear issue descriptions and root cause statements. • Ensure accurate and timely updates of ARCHER (source of record) fields for all assigned issues based on policy and program requirements. Note: Enterprise/Senior Business Line reporting comes from ARCHER data fields • Assess and document issue classification in ARCHER, including primary and related risk categories, severity rating, and how the issue was identified, so that reporting is accurate • Work closely with WCIB Business Unit Risk Managers (BURMs) and business line partners