Senior Client Partner

Senior Client Partner • Location: London • Department: Client Services • Hours: Full-time About YLD: Everything we do is to empower our clients to move forward. Our purpose is to help our clients develop the capabilities they need to outperform their competitors. Our success is a consequence of ensuring our clients are successful. Our company is built on extraordinary people; we aim to attract, inspire, develop and retain them. YLD is a software engineering and design consultancy; we create digital capabilities for our clients that last beyond our engagement. We have offices in London, Lisbon, Porto. About the role: YLD has grown over the last 18 months and it has a challenging set of targets to continue that growth. To support an ambitious strategy, we’re looking for a Client Partner to join our team. This role combines responsibilities from managing client relationships, to managing teams as well as contributing to commercial plans. It will be your role to partner with our clients and work with our consultants to ensure that our engagements are impactful, meaningful and successful. You will do this by building relationships, building trust with key stakeholders and cementing your role as a trusted advisor. Working in partnership with our senior leadership team and reporting to our Head of Client Services, you’ll provide passionate, committed leadership and direction to the business. You’ll set teams working on complex products or services for clients, ensuring they have the guidance and resources needed. Your day-to-day responsibilities will look like this: • Running our clients engagements throughout their entire lifecycle. This means working with Commercial Teams during the early commitments, identifying areas of opportunity throughout the engagement, and working with consultant teams to ensure that we are fulfilling the client's expectations of us; • Working closely with our clients to build long-term partnerships and establish trust with key stakeholders that empowers us to do things the way that we believe are in the best interest of the client; • Running regular account assessments (weekly, monthly, quarterly) with the client as well as acting as a point of escalation as and when needed; • Owning and managing profitability and performance across engagements, in line with our internal financial targets, as well as ensuring a smooth billing process and being a point of escalation for prompt payments from our clients; • Driving the perception of our work within the client organisation and, when appropriate, supporting client transformation activities and identifying new potential avenues for further improvement; • Working with our internal People & Operations team to manage staffing for the engagement, which will also include interviewing and onboarding new team members; • Working quickly, effectively and collaboratively when dealing with any people matters which may affect the success of a client engagement. You’ll have the following skills and experience: • Proven success of having worked in a similar role, preferably within a software development consultancy; • Strong consulting and stakeholder management experience; • A wide knowledge of all aspects of large-scale software delivery in complex environments. Ideally, you’ll have a background of working hands-on within a delivery team; • Experience working in complex organisations and multi-supplier environments is an advantage; • Excellent relationship-building skills, gained from working with clients on complex software delivery engagements. You’ll quickly be able to build a professional rapport with both clients and the YLD team, and build this into long-lasting relationships built on trust; • A pragmatic and strategic approach to engagement manage