VIP Growth Manager (VIP增长经理)

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity The VIP Growth Manager will serve as a central strategy and operations partner for the VIP business. Through data analysis, user insights, and cross-functional collaboration, this role will support VIP Relationship Managers and regional teams with growth strategies and initiatives. The ideal candidate should possess strong analytical thinking and communication skills, with the ability to identify growth opportunities from user behavior and business data, translate insights into actionable plans, and collaborate with relevant teams to drive execution and continuous optimization. VIP增长经理将作为VIP业务的核心策略与运营伙伴，通过数据分析、用户洞察及跨部门协作，为VIP客户关系经理（RM）及各区域团队提供增长策略与项目支持。 我们希望候选人具备较强的分析思维和沟通能力，能够从用户行为及业务数据中识别增长机会，将洞察转化为可执行的业务方案，并协同相关团队推动落地和持续优化。 What You’ll Be Doing Business Insights & Strategy • Identify structural problems and opportunities in the data, such as churn signals among high-value users, differences in service needs across client segments, and the marginal return on resource allocation, and turn them into actionable strategies. • Write business insight reports for senior management that shape VIP benefits, resource allocation, and team playbooks. Data Monitoring • Build and maintain the VIP core metrics framework with daily monitoring; when a metric moves unexpectedly, find the root cause and recommend actionable next steps. • Automate recurring analyses and reports as dashboards or scheduled jobs (for example weekly and monthly reports, incentive plan results, and anomaly alerts) to reduce repetitive manual data pulls. • Work with the Data Warehouse and BI teams to standardize metric definitions and build data tables, so the data stays accurate and traceable. Incentive Plan Design & Execution • Design and strategise incentive plans for VIP business teams, covering metric selection, target breakdown, weighting, and payout linkage. • Track how the incentive plans are carried out, deliver results weekly and monthly, and update the plan criteria as the business changes (for example VIP tier threshold adjustments or new market launches). Middle Office Capability Building & Cross-functional Collaboration • Document SOPs, metric definitions, and methods for VIP growth, and drive alignment and reuse across regions. • Act as the middle office hub between RM teams, regional markets, Product, Risk, and Finance, taking strategies through its entire lifecycle. • Gather feedback from frontline teams and users, combine it with business data to find common needs, and help improve the product experience, service processes, and operating tools. 业务洞察与策略制定 • 从数据中识别结构性问题及业务机会，例如高价值用户的流失信号、不同客户群体的服务需求差异，以及资源投入的边际回报等，并将分析结果转化为可执行的业务策略。 • 面向管理层撰写业务洞察报告，为VIP权益设计、资源配置及团队业务打法提供决策依据。 数据监控与分析 • 搭建并持续维护VIP业务核心指标体系，进行日常数据监控；针对指标异常波动及时定位根因，并提出明确、可执行的后续建议。 • 将周期性分析及报告自动化，通过数据看板或定时任务完成周报、月报、激励方案结果分析及异常预警等工作，减少重复性人工取数。 • 与数据仓库及商业智能团队协作，统一指标定义并建设相关数据表，确保数据准确、口径一致且全程可追溯。 激