Enforcement Appeals Specialist

Introduction to Role & Team Bumble Inc. is looking for an Enforcement Appeals Specialist to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team. In this position, you will investigate and respond to members' appeals as a result of account restrictions and content moderation. You will help uphold Bumble Inc.’s Community Guidelines by reviewing and enforcing actions on violating accounts and content to maintain a safe and respectful environment. The ideal candidate is comfortable working with sensitive content, including child exploitation, graphic or physical sexual violence, suicide and self-harm, and other potentially distressing material. Trust and safety are embedded in Bumble Inc.’s mission of creating a world where all relationships are healthy and equitable. Our wider Trust organization includes centralized and dedicated teams focused on: • Creating products and systems that proactively detect and prevent harm and promote healthy, kind relationships. • Developing policies that govern and adjudicate responsible, safe, inclusive, and respectful behaviour and content across all Bumble Inc. platforms. • Supporting members who experience safety incidents in a trauma-informed, empathetic manner. This role will be based in London, UK reporting to the Enforcement Appeals Manager. Please note: This position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content. What You’ll Do • Review and take action on members’ appeals for content removals, account bans, or other enforcement actions in a timely and accurate manner. • Provide high-touch, trauma-informed safety support to members who have experienced safety incidents. • Collaborate with internal teams, including Trust & Safety, Customer Experience, and Legal, to escalate and resolve complex safety cases. • Help enforce Bumble Inc.’s policies by reviewing and processing accounts and content flagged for safety violations. • Participate in on-call rotations, including nights, weekends, and holidays, as needed. About You • Have 2–4 years of experience in a Trust & Safety, customer support, crisis response, or content moderation role, preferably in a high-risk or safety-focused environment. • Have demonstrated ability to work with sensitive content and provide support in cases involving child exploitation, sexual violence, and self-harm. • Have experience handling high-touch safety escalations, particularly those involving vulnerable individuals. • Have excellent written and verbal communication skills, with the ability to provide clear, empathetic, and professional responses. • Have experience collaborating with Business Process Outsourcers (BPOs) to ensure quality and consistency in safety-related workflows (preferred). • Are able to work independently, prioritize urgent tasks, and make sound judgment calls under pressure. • Have proficiency in Spanish, Portuguese, French, or another second language (preferred). • Are passionate about Bumble’s mission and values. • Are empathetic, resilient, and comfortable working in emotionally challenging situations. • Have a strong understanding of online safety issues and best practices in Trust & Safety. • Are detail-oriented and able to balance efficiency with thoughtful decision-making. • Are comfortable working flexible hours to support global teams and participating in on-call shifts, including evenings, weekends, and holidays. Benefits & Perks • Annual personal learning & development budget • Private Medical Insurance (PMI) • Private Dental Insurance • Babylon Health app • Mental health support • Enhanced