Billing Support Specialist (German Speaking)

Help restaurants thrive, one conversation at a time. 🍽️ With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the role... At OpenTable, we're passionate about helping restaurants succeed. Behind every great dining experience is a team of people working to make life easier for our restaurant partners, and that's where you come in. We're looking for a Billing Support Specialist to join our Customer Support team in London. In this role, you'll be more than someone who answers billing questions. You'll be a trusted partner to restaurants, helping them navigate payment queries, resolve challenges and feel confident about their relationship with OpenTable. Whether you're finding a solution to a tricky billing issue, helping a restaurant get back on track with payments or spotting an opportunity to make our processes better, you'll play an important part in delivering the exceptional service we're known for. What you'll be doing... • Be the friendly voice of OpenTable. Support restaurant partners through phone, email and chat, making even complicated billing conversations feel straightforward and positive. • Get ahead of problems. Proactively reach out to restaurants about upcoming payments, billing questions and potential challenges before they become bigger issues. • Turn challenges into solutions. Handle billing disputes and sensitive conversations with empathy, patience and a genuine desire to help. • Find a way forward. Work with restaurant partners on outstanding balances, exploring practical payment arrangements that support both their business and ours. • Keep everything running smoothly. Process payments securely, maintain accurate account records and work confidently across our internal systems. • Make things better. Spot recurring issues, share ideas and collaborate with colleagues across Finance and Account Management to improve the restaurant experience. Our ideal candidate... We're looking for someone who enjoys solving problems, builds trust naturally and knows how to make customers feel heard. You'll ideally have: • Experience working in a busy customer support or contact centre environment, confidently managing multiple conversations and priorities. • Excellent communication skills, with the ability to explain financial information clearly and handle challenging conversations professionally. • A thoughtful, solutions-focused approach, balancing empathy with the need to achieve positive outcomes. • Experience handling sensitive customer or financial information responsibly and securely. • Confidence working across different support channels, including phone, email and chat. • Strong attention to detail and the ability to keep accurate records while working at pace. Even better if you have... • Experience supporting customers with billing, payments, account queries or financial disputes. • Familiarity with CRM platforms such as Salesforce or financial systems such as NetSuite. • Experience identifying customer retention risks and finding ways to strengthen relationships. • A curious mindset and an interest in improving processes, not just following them. Don't tick every box? We'd still love t