Administrative Assistant II, General

Union: Non-Union Number of Roles; 1 New or Replacement: New Site: Toronto Western Hospital Department  :Supportive Care - Palliative Care Reports to : Business Operations Manager Salary:  $26.14- $32.67 per hour Hours:  37.5 hours per week Shifts:   Days Status:  Permanent Full Time Closing Date:  November 6, 2026 Job Summary The Administrative Assistant II will work closely within a multidisciplinary team to support patients requiring palliative care. This role will primarily support a team of physicians with their clinical scheduling needs as well as support administrative tasks such as faxing prescriptions, drafting letters, liaising with other team members in the Department of Supportive Care and across the University Health Network. The Administrative Assistant II will work within a team with other administrative assistants to work collaboratively to problems, provide coverage for each other and facilitate patient care. The ADMINISTRATIVE ASSISTANT II exercises considerable judgment/independence and utilizes knowledge of medical terminology/moderately advanced functions to provide primary administrative support of psychosocial oncology staff, including: Duties • acting in a moderately independent manner to maintain several electronic calendars including entering patient appointment information into multiple databases for tracking purposes; • utilizing considerable independence to coordinate and organize external community referrals ; • utilizing knowledge of medical terminology and moderately advanced functions to provide word processing services to facilitate the production of moderately complex documents; • organizing, modifying, and maintaining confidential electronic file retrieval methods, systems and/or formats; • arranging small to mid-size formal and informal meetings/events; • ensuring efficient operation of the office, within scope of authority; performing other related clerical support activities; performing cross-functional duties, as assigned or requested; • performing other duties consistent with the job classification, as required. • Completion of a medical terminology course • Completion of Grade XII or recognized equivalent • Completion of a recognized post-secondary medical office administration program at the diploma level or equivalent • Three (3) years related medical administrative support experience • Previous on-the-job word-processing, database and spreadsheet software experience; experience in a Microsoft Office environment • MS Teams experience an asset • Experience with electronic scheduling tools • Excellent organizational, time management, and prioritization skills • Excellent verbal and written communication skills • Excellent interpersonal and customer service • Excellent knowledge of health care, organizational/office practices, procedures and standards • Demonstrated ability to work in a team environment and collaborate as an active participant with others in assisting with the delivery of care to patients • Ability to maintain and protect patient confidentiality • Ability to produce high quality, reliable work in accordance with Hospital standards • Ability to work well under pressure • Ability to use good judgment in assessing difficult situations • Experience working in a health care environment an asset • Experience working in a teaching hospital environment an asset • Second language an asset Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.