Delivery Manager - Operations

Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations. We are looking for an experienced Delivery Manager to join our passionate team. The main purpose is to drive predictable, end-to-end Brand delivery through clear processes, transparent execution, realistic planning, and consistent ways of working across teams. You will own Brand delivery, partner closely with Product Delivery on shared initiatives, and connect Brand’s work with wider operations functions, including legal and finance. Your goal is to ensure reliable execution in managing and delivering projects. Job Responsibilities Delivery Management & Cross-Functional Coordination • Own and drive the end-to-end delivery of Brand initiatives, managing plans, timelines, dependencies, and blockers to ensure work progresses predictably. • Coordinate delivery across teams and functions, partnering closely with Product Delivery on shared initiatives and integrating Brand’s work into wider Operations processes, including Legal and Finance. • Maintain visibility of delivery progress, risks, dependencies, and timelines across teams, ensuring plans and status updates remain accurate. • Proactively identify and resolve cross-team dependencies, external blockers, and delivery risks to keep initiatives on track. Capacity Planning & Operational Excellence • Design and implement a capacity planning framework tailored to Brand’s operating model, balancing strategic initiatives, business-as-usual activities, and support for other teams. • Establish a consistent approach to estimating, decomposing, and prioritizing work, ensuring delivery plans and commitments are realistic and aligned with available capacity. • Own and continuously improve Brand delivery processes, tools, and workflows to ensure they are clear, practical, scalable, and consistently applied. • Define and maintain delivery metrics, ensure data quality, and use insights to identify bottlenecks, improve workflows, and strengthen delivery predictability. Delivery Standards & Team Enablement • Establish clear delivery standards and drive their consistent application across Brand through Team Leads. • Support Team Leads as they progressively take greater ownership of delivery within their teams, providing guidance and reinforcing effective planning, execution, and reporting practices. • Drive continuous improvement in delivery practices across Brand, ensuring teams have the processes, tools, and support needed to deliver effectively and reliably.