Payroll Analyst II (US and Mexico Payroll)

Who we are At Twilio , we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Payroll Analyst II (US and Mexico Payroll). About the job This position is needed to support US and Mexico payroll operations. Join our team as a Payroll Analyst based in Mexico to bridge cross-border operations and drive payroll accuracy across both Mexico and the US. You will manage end-to-end processing, align local statutory requirements with US payroll practices, and deliver a seamless pay experience for a growing international workforce. If you thrive in dynamic, cross-functional environments and enjoy solving complex multi-country payroll challenges, this is your opportunity to make a direct impact. Responsibilities In this role, you’ll: • Process multi-state US biweekly payroll within Workday, ensuring accurate calculations and data integrity. • Coordinate with the local payroll vendor to validate inputs, review outputs, and ensure compliant payroll delivery for Mexico. • Provide operational coverage and backup support across Americas regional payroll cycles as needed. • Perform detailed biweekly payroll audits alongside US team members to verify all transactions are processed and reported accurately. • Cultivate positive working relationships with internal stakeholders by providing timely payroll support and operational feedback. • Resolve employee inquiries submitted through ServiceNow promptly and professionally, meeting established SLAs. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • 3+ years of experience processing payroll for the US • Previous Workday Payroll processing experience • Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act. • Excellent written, and verbal communication skills in English • Intermediate Excel Proficiency Desired: • PAYO certification FPC or CPP • ADP Smart Compliance or OSV Sphere (or similar platform) experience Location This role will be remote, and based in Mexico. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up fo