Clinical Care Navigator - After Hours

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. The Role As a Care Navigator, you’ll be doing the important, meaningful work of managing crises, providing in-the-moment telephone support to clients with complex behavioral health issues, ensuring client safety, and connecting clients to high-quality, evidence-based providers and facilities. This position does not involve providing in-person services or therapy but instead focuses on supporting clients in connecting to care, exclusively by phone and email. This role may be for you if you are an excellent written and verbal communicator, an ace at time management, skilled with crisis management, and passionate about connecting individuals to excellent care. It’s important that you’re comfortable adopting new technology platforms and have a growth mindset. We’re all here for the same goal: to improve access to the highest quality mental health care for our clients–when they need it most. You must be able to work one of the following shift(s): Tuesday - Saturday: 5:30pm-2am PT (6:30pm-3am MT / 7:30pm-4am CT / 8:30pm-5am ET) Tuesday - Saturday: 7pm-3:30am PT (8pm-4:30am MT / 9pm-5:30am CT / 10pm - 6:30am ET) Responsibilities • A fast-paced, growing company – We move quickly to evolve tools and protocols based on data, so team members are expected to be curious and open to feedback, adapt quickly to new protocols, and make significant contributions to process improvements. • A team with dynamic roles – we expect our team members to go beyond just casework by providing actionable feedback for internal teams and thinking critically about our care model. Unlike larger companies, we are building the company from the ground up, so we are iterating many processes as we grow – comfort with change is a must! • Making an impact – over 10 million members are eligible for care through Lyra, and every day we impact the lives of thousands of people by improving access to life-changing mental health care. Qualifications • Master’s degree in clinical social work or equivalent ; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Registered Nurse (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license) • RNs must have two years of specific behavioral health experience including risk assessment and safety planning. • All other licensures must have two years post license experience (EAP/clinical call center experience preferred) • Significant experience managing high-acuity clinical situations (e.g., active suicidality/homicidality, NSSIB, mandated reporting) • Bilingual, Spanish-speaking candidates strongly preferred (but not required) • Must be a full time resident of the United States; work cannot be completed from outside the United States. Compensation Pay and Benefits As a full-time Clinical Care Navigator Aft