Customer Onboarding Specialist for Company Incorporations (Full Time)

Headquarters: Remote URL: https://flagtheory.com/ Job Responsibilities • Own the post-sale customer journey for company incorporation services across multiple jurisdictions. Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care. • Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly. • Coordinate with external vendors to ensure timely, accurate service delivery. • Maintain and update SOPs for all onboarding and incorporation-related workflows. • Identify friction points and implement improvements that enhance client satisfaction and response rates. • Ensure compliance with internal quality checks and jurisdictional regulatory standards. Requirements / Must Have • 2+ years of hands-on experience in corporate services or company incorporation. • Proven knowledge of KYC processes and compliance protocols. • Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks. • Excellent written and spoken English; clear communicator under pressure. • High level of empathy and client orientation; anticipates client concerns before they escalate. • Critical thinking is an absolute must-have • Demonstrated self-motivation and proactiveness in remote environments. • Listen, Learn, Grow mindset • Minimum 2 years of successful remote work experience. • Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive). • Based in a European timezone (UTC to UTC+3). Nice to Have • Experience handling KYC for complex incorporations and/or international bank account setups. • Multilingual fluency, particularly in languages relevant to offshore or international clientele. • Familiarity with CRM tools or client-facing ticketing systems. Benefits • Work from anywhere, on a flexible schedule, part of a fully remote team • Compensation based on experience with regular performance reviews • 20 paid vacation days per year To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-3