Director, Product Designer - Bank Self-Servicing Design

Director, Product Designer - Bank Self-Servicing Design At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.                                                Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good. We’re currently seeking a Product Design Director to lead our Bank Self-Servicing Design , part of the Experience Design organization.  Ready to realize a transformative vision for AI self-servicing? As Director of Customer Assist Design within Bank Product Experience Design, you will spearhead the expansion of AI-enabled experiences across multiple self-servicing channels. As we mature beyond initial POC pilots into multi-channel, multi-use case deployments, you will lead and grow a high-performing design team while defining chatbot frameworks, conversational flows, and AI-to-human handoffs. We are seeking a design leader with a proven track record of scaling teams, driving cross-functional alignment across Product, Data, and Tech, and executing complex, multi-channel service design strategies. Help us elevate customer trust and define the future of automated banking! The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.  Role Expectations  As a Director of Bank Self-Servicing Design, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives. Here are some of the expected competencies for this role: Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard Human-Centered: Champion voices of both customers and partners, modeling the mindset that business and c