Data Management Strategy and Governance Advisor - HIH - Evernorth

Data Management Strategy and Governance Advisor - HIH - Evernorth Role Summary Core Responsibilities: Reference Data Management & Stewardship • Monitor industry-standard and external reference data source releases to ensure timely assessment and implementation of updates. • Maintain healthcare industry standard and enterprise proprietary reference data within ERDM platforms. • Ensure reference data repositories remain accurate, complete, current, and aligned with source system releases and business requirements. • Support the onboarding, maintenance, validation, certification, and retirement of reference data assets throughout their lifecycle. • Manage the distribution and availability of trusted reference data to downstream consumers and applications. • Data Quality & Resolution • Triage, investigate, and resolve reference data incidents, service requests, and production issues in accordance with established SLAs and operational procedures. • Conduct root cause analysis of data quality issues and implement corrective and preventive actions in collaboration with upstream and downstream partners. • Identify data discrepancies, assess business impact, and coordinate remediation activities across business and technology teams. • Monitor data quality trends and recommend process improvements to reduce recurring issues and operational risk. • Healthcare Reference Data Expertise • Apply deep knowledge of healthcare industry-standard code sets, classifications, and reference data assets to support business operations. • Develop and maintain mappings, crosswalks, and reference data relationships that support claims processing, reimbursement, analytics, regulatory reporting, and other enterprise functions. • Evaluate the impact of healthcare industry changes, regulatory updates, and external data releases on business processes and systems. • Provide consultation on reference data usage, governance, and integration across enterprise platforms and applications. • Business Partnership & Stakeholder Support • Serve as a subject matter expert for healthcare industry-standard and proprietary reference data. • Collaborate with business partners to provide guidance, consultation, and expertise regarding the use, interpretation, and application of reference data. • Partner with business, project, and technology teams to support enterprise initiatives requiring reference data changes, enhancements, or implementations. • Facilitate stakeholder discussions to gather requirements, assess impacts, and align reference data solutions with business objectives. • Build and maintain strong relationships with stakeholders to ensure effective communication and service delivery • Operational Excellence • Prioritize and manage multiple initiatives, support requests, and operational responsibilities effectively to meet deadlines and business expectations. • Maintain a high level of accuracy, attention to detail, and accountability in all reference data management activities. • Adhere to established governance standards, operational procedures, controls, and documentation requirements. • Continuously identify opportunities to automate, streamline, and improve reference data management processes. • Communication & Collaboration • Communicate reference data changes, production issues, risks, and business impacts to stakeholders in a clear and timely manner. • Provide regular status updates and follow-up communications regarding issue resolution, enhancements, and operational activities. • Develop and deliver presentations, documentation, and training materials to support stakeholder understanding and adoption of reference data solutions. • Collaborate effectively within matrixed teams and across business, operational, and technology o