Director - MES, Engineering, EHS & Sustainability

About the Team:  Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.      Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward. Job Purpose: The Director - MES, Engineering, EHS & Sustainability  products is responsible for ensuring the stable, compliant, and reliable operations of core systems and platforms within their domain. The role oversees day-to-day platform operations and ensures that processes are followed, risks are managed, and changes are delivered safely. It maintains the operational performance of multiple platforms, ensuring they meet agreed service levels and adhere to security and compliance expectations. Operating at a senior level, the role provides leadership across operational teams, acts as the primary escalation point for platform issues, and partners with Product/Platform Owners, architects, engineering teams, and IT service functions to maintain platform stability and drive continuous improvement. Key Responsibilities: • Provide operational leadership across core platforms, ensuring system stability, availability, and adherence to service levels, acting as the primary internal escalation point for product and domain teams on service performance and major incidents. • Govern incident, problem, change, configuration, and release processes for domain platforms, ensuring operational compliance with ITSM policies and control frameworks, and defining measurable outcomes for problem management (e.g., RCA closure time, recurrence prevention, defect trend reduction). • Define and maintain service readiness and runbook quality standards, ensuring escalation paths, support tasks, data handling, continuity steps, and deployment impacts are captured and validated before go-live. • Set the service vision and roadmap for the domain platforms with the Product Owners, and own the value case for service improvements, with measures agreed up front. • Create and oversee service plans for new and enhanced products, coordinating with Product Owners, third-party partners, and platform/service teams to define SLAs, performance expectations, and support handover criteria. • Monitor platform performance, proactively identifying risks, trends, and recurring issues, and implement improvement actions to strengthen stability and user experience. • Coach service owners and operations staff in incident, problem and change practice and set practice standards across the domain. • Report platform adoption and business-outcome measures alongside service KPIs, and agree improvement targets with the Product Owners. • Coordinate with Platform Owners, engineering squads, solution architects, and service teams to ensure changes, integrations, upgrades, and releases are deployed safely and meet operational readiness standards. • Lead operational readiness assessments, ensuring documentation, support models, monitoring coverage, and non-functional controls are in place prior to deployment. • Own operational dashboards, KPIs, and reporting for the platforms, ensuring performa