Client Services Associate

Join Our Team! Client Service Associate | Dartmouth, MA Make a difference. Build your career. Be part of something meaningful. BAYADA Home Health Care is seeking a motivated, organized, and customer-focused Associate to join our Medicare-certified Home Health Visits Office in Dartmouth, MA! What You'll Do As an Associate, you'll help keep our office running smoothly while connecting clients with the care they need and supporting our clinical team. • Manage Incoming Referrals: Review, accept, decline, and enter referrals into our system accurately and efficiently. • Respond Quickly to New Referrals: Monitor incoming referrals from fax and online platforms, responding promptly to time-sensitive opportunities in a fast-paced, competitive healthcare environment. • Welcome New Clients: Make courtesy welcome calls to clients scheduled to begin care the following day, helping them feel informed, prepared, and comfortable with their upcoming services. • Answer Incoming Calls: Provide professional, friendly customer service over the phone and direct questions and requests to the appropriate team members. • Coordinate Start-of-Care Communication: Send end-of-day start-of-care emails to the care team, including payer and insurance information needed to support the consent process. • Assist with Insurance Outreach: Occasionally contact clients to address insurance-related questions or obtain information needed to support their services. • Maintain Organized Records: Assist with filing and maintaining employee personnel charts, supporting accurate documentation and organized office operations. • Support an Exceptional Client Experience: Collaborate with office staff and clinical team members to ensure timely communication, attention to detail, and a compassionate experience for clients and their families. Your organization, responsiveness, and attention to detail will help make a meaningful difference in the lives of the clients and families we serve. What We're Looking For We're looking for someone who is proactive, dependable, detail-oriented, and passionate about providing excellent customer service. Preferred qualifications include: • Previous medical office or home health care experience preferred. • Familiarity with Medicare and OASIS is a plus. • Strong computer skills. • Excellent communication, customer service, and interpersonal skills. • Strong organizational skills and the ability to manage competing priorities in a fast-paced environment. • A demonstrated ability to take on increasing responsibility and achieve goals. • A desire to learn, develop new skills, and advance professionally. The ideal candidate is a responsive communicator, a collaborative team player, and someone who takes pride in helping clients receive the care they deserve. Why You'll Love Working at BAYADA • Competitive salary: Base salary of $50,000- $52,000 per year, depending on qualifications. • Quarterly bonus opportunity: Earn up to $1,000 per quarter based on performance metrics. • Work Schedule: Monday through Friday, 8:30 a.m.–5:00 p.m. • Weekly pay: Receive your paycheck every week. • A supportive team: Work in a small, close-knit local office where your contributions are valued. • Career advancement: Opportunities to develop your skills and grow professionally. • A culture that cares: Experience strong employee values, meaningful recognition, and a team committed to making a difference. Comprehensive Benefits Package • Medical, dental, and vision insurance • Paid holidays, vacation, and sick leave • Employer-paid life insurance • 401(k) retirement plan with company match • Direct deposit • Employee Assistance Program (EAP) Learn more about BAYADA benefits: https://www.bayada.com/benefits Your next career opportu