Wynn Rewards Representative (Evening/Weekend Flexibility Required)

Hourly Pay: $31.00 - $31.00 The Encore Boston Harbor Representative – Wynn Rewards  is responsible for new enrollments in the Wynn Rewards Program through on-property activities, special events, and other customer engagement.  Responsibilities include, but are not limited to: maintaining all Encore Standards; and ensuring excellent guest and team member experience. JOB RESPONSIBILITIES:   • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.  • Participate in the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success. • Actively contributes to departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. • Verifies that all applicable internal policies, federal and state laws, rules, regulations and property-wide controls are enforced within the department. • Delivers and maintains a maximum level of service.  • Contributes to company-wide communication and best practices. • Keeps informed of all new developments within the department. • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. • Always ensures guests receive exemplary customer service when explaining, instructing and assisting guests with the fundamentals of the Red Card loyalty program • Efficiently and accurately create and maintain Red Card accounts as needed. • Responsible for encouraging participation in the Red Card program, explaining all promotions and marketing material, property information and ensure a positive and friendly atmosphere along with supplying excellent customer service. • Assists slot marketing department in promotions and events as needed. • Works with safety as a priority and follows department and company safety standards. • Maintains relevant knowledge of industry through continuing education and training. • Performs any other job-related duties as assigned. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience:  High school degree or equivalent preferred.  Hospitality, Casino or Loyalty Program experience preferred.   Strong Computer skills required Minimum 40 words per minute typing skills required. Knowledge of Microsoft Office preferred Outstanding organizational and interpersonal skills, as well as excellent attention to detail. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiries from other employees or guests. Conversational English required.  Ability to write instructions.  Ability to effectively present information. Mathematical Skills & Reasoning Ability: Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. T