Recoveries Agent (Autolend)

About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: • One of the UK’s most exciting unicorns with a team of over 800 people • Among the fastest-growing tech companies in the UK • Profitable since 2017 • Backed by top investors including Balderton Capital and Goldman Sachs • Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot ) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance . We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. Join us if you want to • Take ownership: you are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 • Work in small teams of exceptional people: Lendies are relentlessly resourceful. We challenge the status quo to solve problems and find smarter solutions • Build the best technology in-house : we use new data sources, machine learning and AI to make machines do the heavy lifting About the role Reporting to the Recoveries and Litigation Manager, the Recoveries Agent will be responsible for completing a wide range of administrative activities within strict timescales to meet the needs of our customers, our third party suppliers including debt collection agencies, recovery agents and vehicle auction houses, as well as internally within the wider business. The Recoveries Team plays a crucial role in asset management by ensuring the timely retrieval of our vehicles. This involves close coordination and communication with external recovery agents and auction houses to schedule and facilitate the collection process. The team is also responsible for managing the complexities involved in recovering impounded or seized vehicles, which may require interaction with legal authorities and adherence to specific procedures. Additionally, the Recoveries Team handles incoming communications from recovery agents and auction houses, responding to inquiries, providing necessary information, and addressing any issues that may arise during the recovery process. What you’ll be doing • Effectively respond to inbound customer and third party supplier communications through multiple channels including debt collection agencies, recovery agents and auction houses. • Initiate outbound communications (calls and emails) to recovery agents and other third party suppliers when necessary. • Evaluate customers’ financial circumstances to determine their ability to repay their arrears and recommend appropriate solutions. • Follow company policies and legal regulations regarding financial support practices, including documenting all communication with customers and update account information accurately in the company's systems. • Review potential accounts for placement with third party suppliers and instruct appropriate suppliers accordingly. • Issue Statutory Notices to customers including Notices of Default and Termination, as well as regulatory notices on post-terminated accounts. • Deal with accounts where the vehicle has been seized and impounded. • Complete administrative tasks as required for the efficient operation of internal processes and external supplier processes. This may also include training material preparation and any other administrative requirement identified by management. • Ensure that our customers are treated fairly at all times in line with Consumer