Ocean Operations Associate

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone. This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be char Scope of Duties: • To execute end-to-end shipments handling (FCL, LCL, Export, Import), including booking, documentation, and milestone updates, ensuring key performance indicators are met. • To create/manage the shipment details and maintain high data quality, ensuring that all systems are kept up to date promptly. • To coordinate and communicate directly with all involved stakeholders to ensure shipments are on time based on the customer promise. • To monitor, troubleshoot and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination • To address root causes proactively and notify relevant person to prevent the recurrence of service gaps. • To analyze operational data and provide reports to management with actionable insights. What you will need: • BA/BS degree in Supply Chain Management, Logistics, or related field. • Minimum 2-5 years of experience in professional logistics, freight forwarding, ocean operations (Seafreight knowledge is a plus) • Professional proficiency in English is required; Mandarin language skills are an advantage • Experience or Exposure to handle special cargo (reefer, DG, oversized) will be an advantage • High attention to detail and accuracy in documentation, billing, and data entry • Effective communication and interpersonal abilities • A proactive, organized team player who thrives in a fast-paced, collaborative environment What we offer: • Competitive base salary • Quarterly performance bonus • Daily complimentary lunch • Comprehensive medical insurance, including coverage for dependents • Restricted Stock Units — a stake in the company you're helping to build Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, ph