Content Designer

Starling is the UK’s first and leading digital bank on a mission to fix banking. Our vision is fast technology, fair service, and honest values – all at the tap of a phone, all the time. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. We’re looking for a Content Designer to join our team and shape the experience our customers get in the Starling app. From notifications and navigation to FAQs and T&Cs, you’ll be responsible for writing and editing the messages we need to get across in a clear, concise, and consistent way. You’ll help drive behaviour at every stage of the customer lifecycle, maintain copy quality and consistency, and build a product that changes the way people bank – for good. Hybrid working We have a hybrid approach to working here at Starling – our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. For this role, we're asking that you attend the office a minimum of 1 day per week. What you’ll be doing • Crafting precise, accessible, and on-brand copy for the Starling app, online bank, and customer comms • Getting under the skin of complicated concepts and finding ways to explain them clearly • Working closely with product designers, managers, and user researchers to create intuitive and effective customer experiences • Conducting research to inform and review copy decisions, and advocating for the best experience for all our users • Exploring solutions that satisfy regulatory requirements and meet customer needs • Spotting and solving content design problems, and maintaining consistency – including in all the nooks and crannies • Developing guidance, templates, and frameworks to scale the impact of content design at Starling Requirements This might be for you if • you’ve worked in UX writing or content design roles before, ideally for an app • you have a knack for demystifying complex subjects, and writing copy that helps people find or do what they need • you understand how to use data to drive decisions, and explain those decisions strategically • you can explain why you chose one word over another, and change your mind when research or new information tells you to • you’re comfortable asking as many questions as it takes to understand a brief or piece of feedback • you have an eye for the small stuff – you notice the inconsistent button label, the unclear error message, the figure that doesn’t match • you’re enthusiastic about collaborating with other teams, and curious about others’ points of view How to apply Please send us a cover letter as well as a CV – this helps us get a better understanding of who you are and the experience you’ll bring. Please also attach or include a link to your portfolio, if you have one. If you don’t, please include an example in your cover letter of a piece of writing you’re proud of – tell us what the problem was, what you wrote, and what changed as a result. Benefits • 25 days holiday (plus take your public holiday allowance whenever works best for you) • An extra day’s holiday for your birthday • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off • 16 hours paid volunteering time a year • Salary sacrifice, company enhanced pension scheme • Life insurance at 4x your salary & group income protection • Private Medical