Senior Staff Product Designer, AI Assistant

Team & Role This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. This role will work to shape our enterprise AI assistant experience within Slack and Microsoft Teams. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role: • Own strategic design initiatives for Slack and Teams, shaping product direction and building a best-in-class AI assistant that transforms how employees work. • Define end-to-end experiences, interaction patterns, and frameworks that extend across assistant surfaces, bringing broader product innovations into chat and shaping the wider experience through your work. • Provide strategic direction and hands-on design leadership, partnering closely with India-based engineering teams and global product and design leaders. • Keep initiatives aligned with the broader assistant strategy, sharing insights and decisions across teams and building a cohesive experience. • Elevate design quality through craft, mentorship, and influence across the organization. Preferred Qualifications: • 10+ years of relevant design experience, with a portfolio demonstrating exceptional interaction design, systems thinking, and end-to-end product ownership. • Experience leading complex, cross-product initiatives and influencing product strategy across multidisciplinary teams. • Experience designing AI-powered products, collaboration tools, or enterprise workflows. Familiarity with Slack or Microsoft Teams is a plus. • Strong hands-on design skills, from concepts and prototypes through detailed specifications and implementation. • Ability to navigate ambiguity, balance user needs with platform constraints, and communicate decisions clearly across global teams. • A track record of mentoring designers and raising the bar for product experiences. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.   Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.  Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other appr