Manager - Collections

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Manager – Credit & Collections will lead and oversee the end‑to‑end credit control and collections function for Media and Non‑Media clients. The role is accountable for driving cash collection performance, managing client and OpCo escalations, ensuring strong governance and SOX compliance, and leading a team of Credit Controllers to achieve Group cash and AR targets What you'll be doing: Collections & Cash Management • Drive cash collections performance across assigned market portfolio and keeping NWC favourable. • Resolve aged debt (>60 days), high‑risk accounts, disputes, and reconciliations. • Ensure daily cash identification and same‑day allocation including cheques. • Lead weekly and monthly cash forecasting and variance analysis • Recommend monthly doubtful debt provisions. Client, OpCo & Stakeholder Management • Act as senior escalation point for clients, OpCos, Billing, Treasury, and Finance. • Lead client and OpCo review meetings. • Negotiate payment terms and settlement agreements. • Provide clear management reporting to senior stakeholders. Team Leadership & Performance Management • Lead and develop Credit Controllers / Senior Credit Controllers. • Ensure consistent use of systems, trackers, and documentation standards. • Monitor KPIs, quality of output, and support development plans. Controls, Compliance & Governance • Ensure compliance with Group Credit Policy and SOX controls. • Maintain integrity of AR notes and dispute documentation. • Prevent unauthorized reversals, write‑offs, or adjustments. Reporting & Process Improvement • Weekly debtor reviews and monthly management reports. • Own cash forecasts and performance reporting. • Act as AR/Collections SME for system and process enhancements. What you'll need: • Location, Vikhroli, Mumbai (WFO) • Shift - Nigh Shift (6.30PM onwards) • Graduate/Post Graduate in Finance, Accounting, Business, or related discipline (MBA preferred). • 15+ years Credit Collections experience within a multinational organisation • Prior people‑management or mentoring experience is MUST • Energetic, detailed oriented, able to adhere to deadlines in a timely manner • Strong communication skills for negotiation & reconciliation. • Collection exposure to international clients is must. • Proficiency in excel and word is required. • Commercially focused with a strong Client service approach • Confidence in dealing and building relationships both internally and externally • Well organised with strength in prioritising • Flexible attitude to achieve results Who you are: You're open : we are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic : we approach all that we do with confidence: to try the new and to seek the unexpected. You're extraordinary: We are stronger togeth