Client Service Representative

Union: CUPE  Number of vacancies: 1 New or Replacement: Replacement Site:  Toronto Western Hospital Department:  Data & Analytics Reports to:  Manager, Health Record Services Hours:  Up to 24 hour per week  Salary Range: $29.38 to $30.29 per hour Status:  Casual Closing Date: November 5, 2026 Client Service Representative I practices in accordance with relevant legislation/standards, meeting the legal and ethical requirements of the profession. Duties • Performing reception responsibilities at the Information Desk and Admitting & Registration • Providing clerical support in the Admitting and Information Desk  • Correcting/verifying patient demographics. • Generating revenue by investigating insurance coverage, patient-preferred accommodation, and performing other relevant activities to facilitate optimum revenue generation. • Coordinating unit administrative functions • Ensuring the efficient operation of the unit, within the scope of authority • Performing cross-functional duties, as assigned and/or required • Performing other duties consistent with the job classification as assigned/or required. • Completion of Grade 12 or equivalent • Completion of a recognized post-secondary office administration program at the certificate level or equivalent preferred • Minimum one (1) year of recent related clerical experience • Experience working in a healthcare environment an asset • Knowledge of medical terminology is an asset • TCS/Payroll experience preferred • Ability to handle difficult patients and/or situations • Maybe required to work in rotating shifts in Admitting/Information Desk • General knowledge of office practices, processes, and procedures • Good data entry/keyboarding skills • Excellent organizational, time management, and prioritization skills • Excellent interpersonal and customer service skills • Excellent verbal and written communication skills • Good problem-solving skills • Ability to produce high-quality work in accordance with Hospital standards • Ability to work effectively and safely when dealing with stressful situations • Knowledge of Emergency Assistance Codes • Experience working in a Microsoft Office software environment • Experience working in a healthcare environment preferred • Previous on-the-job word processing and spreadsheet experience required; experience working in a Microsoft Office software environment as an asset Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. • Competitive offer packages • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ ) • Close access to Transit and UHN shuttle service • A flexible work environment • Opportunities for development and promotions within a large organization • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candida