Life Sciences Program Manager/Program Executive

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Life Sciences Program Executive (PE) is a senior, client-facing individual contributor within the Global Life Sciences Acceleration Hub at Salesforce. In this role, you will expertly lead multi-workstream transformations, manage strategic accounts, and oversee complex enterprise implementations where precision is paramount and outcomes have direct C-suite visibility. You will act as a strategic advisor to customers, partners, and internal teams, fully owning the end-to-end program P&L, leading the Salesforce project team, and governing the budget. Sitting at the helm of AI and Agentforce transformations, you will help Life Sciences organizations accelerate drug commercialization, streamline field engagement, and modernize clinical and commercial operations. Success in this role is defined by consistent delivery, proactive risk management, and the ability to build strong customer confidence. What You'll Actually Be Doing • Drive AI & Agentic Delivery: Actively leverage AI tooling and agentic workflows to optimize program delivery, reduce manual overhead, and model the productivity gains our Life Sciences customers aim to achieve. • Govern Program Strategy: Create the program strategy, management approach, and governance models. Guide executive and program-level stakeholders to align on clear objectives, outcomes, and KPIs. • Own Customer Outcomes: Serve as the executive-facing delivery contact for the engagement. Manage communications up to the CxO level regarding expectations, performance, and issue resolution. • Elevate Team Performance: Lead, inspire, and mentor cross-functional Salesforce Professional Services teams, contributing to methodologies that improve service delivery across strategic accounts. • Manage End-to-End Delivery: Oversee full service delivery to meet all contractual commitments. Maintain financial accountability for bid-versus-delivered margins. • Drive Adoption & Consumption: Translate delivered value into measurable adoption of AI and agentic capabilities. Align IT strategy and governance with deep Life Sciences industry expertise to ensure customer impact. • Proactively Mitigate Risk: Anticipate and manage risks to both Salesforce and the customer, taking decisive action and providing actionable recommendations to leadership. • Expand Business Value: Proactively identify and develop new opportunities that deliver mutual value, partnering cross-functionally with Sales, Success, Technology, and Product teams to maintain alignment as One Salesforce. You're Our Person If... • Bachelor's degree or equivalent practical experience. • 12+ years of professional services or consulting delivery experience, with direct accountability for program execution across financials, risk, scope, and customer outcomes. • 5+ years of direct Life Sciences industry experience (pharma, biotech, medtech, or related sectors), with the ability to engage credibly at the executive level on commercial, regulator