Principal, Account SE - IT/ITES

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience We are seeking a visionary Principal Solution Engineer to join our IT/ITES vertical. In this high-impact role, you won't just demonstrate software; you will act as a strategic architect of digital transformation for some of the world's most innovative companies. As a trusted technical advisor, you will bridge the gap between complex business challenges and cutting-edge technology solutions. You will be responsible for leading high-stakes engagements within the Technology and IT/ITES sectors, articulating the profound business value of our platform, and fostering a culture of continuous innovation and mentorship within the SE team. What You'll Actually Be Doing • Strategic Technical Leadership: Lead discovery sessions and solution design workshops and demonstrations for enterprise TMT customers. You will translate "big picture" business goals into actionable technical architectures • Presales Excellence: Partner with Account Executives to navigate complex territories, respond to RFPs, and develop winning strategies for high-value business solutions. • Visionary Demonstrations: Bring the future to life through "Day in the Life" storytelling. You will design and deliver compelling proof-of-concept (PoC) solutions and demonstrations that resonate with C-suite executives. • Solution Architecture: Design end-to-end solutions leveraging [Company] products tailored to TMT-specific business processes • Industry Subject Matter Expertise: Serve as the go-to expert on TMT-specific trends and use cases, including subscriber management, content monetization, network operations, and media workflows. • Team Mentorship & Growth: Coach and mentor junior Solution Engineers, sharing best practices in storytelling, technical architecture, and value-based selling to elevate the team's collective capability. • Stakeholder Engagement: Build relationships with C-level executives, IT leaders, and business stakeholders • Feedback & Innovation: Act as a critical liaison between the field and our Product/Engineering teams, providing real-world insights to influence our product roadmap and solution evolution. • Business Justification: Construct sophisticated business cases and ROI analyses to justify investment in digital transformation and cloud computing initiatives. • Thought Leadership: Contribute to industry events, webinars, blogs, and internal enablement initiatives You're Our Person If... • 15+ years of experience in Solution Engineering, Technical Consulting, or Implementation of high-value customer engagement solutions. • Architectural Fluency: A broad understanding of Cloud Computing, CRM, SFA, Marketing, and Mobile solutions. • Strong focus and experience in pre-sales or implementation is required. • Executive Presence: Exceptional presentation and storytelling skills, with a proven ability to engage and influence business and technology leaders at the highest levels. • Technical Foundations: Strong grasp of APIs, dat