Technical Support Engineer Intern – Networking / TAC

Technical Support Engineer Intern – Networking / TAC This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Are you a 3rd or 4th year university student  passionate about networking and eager to turn what you’ve learned into real-world experience? Join our HPE Global Customer Support (GCS)  team and gain hands-on experience with cutting edge networking technologies and customized  AI platforms . You’ll work alongside experienced engineers, develop practical troubleshooting skills, and learn how a global technical support organization helps customers solve complex networking challenges. As part of our team, you'll: • Learn from Experts:  Work alongside experienced TAC engineers who will mentor you and help you build your networking and troubleshooting skills. • Develop Problem-Solving Skills:  Assist with investigating technical issues, reproducing problems, analyzing information, and identifying possible solutions under the guidance of experienced engineers. • Get Hands-On with Networking:  Use our labs to configure, test, and troubleshoot networking hardware and software and recreate real-world networking scenarios. • Explore AI:  Learn how AI and cloud technologies can be used to improve network visibility, operations, and troubleshooting. • Experience Technical Support:  Discover how technical issues are investigated, documented, prioritized, and escalated within a global technical support organization. • Build Troubleshooting Skills:  Learn structured troubleshooting methodologies and how to collect and analyze relevant network information. • Develop Technical Documentation Skills:  Learn how to clearly document network environments, technical issues, troubleshooting steps, findings, and solutions. • Learn and Grow:  Expand your knowledge of networking technologies through hands-on experience, technical training, and collaboration with other engineers. Requirements: • Current University Student:  Currently enrolled in the 3rd or 4th year  of a Bachelor’s degree in Computer Science, Telecommunications, Electronics Engineering, Information Technology, Networking, or a related technical field. • Networking Fundamentals:  Basic academic or practical understanding of computer networking concepts. • Hands-On Interest:  Enthusiasm for working with network devices, labs, Linux, virtual environments, or networking tools. University lab experience, personal projects, or home labs are all valuable. • Curiosity and Willingness to Learn:  A genuine interest in understanding how networks work and why things sometimes go wrong. • Problem-Solving Mindset:  Enjoy analyzing technical problems, experimenting, and finding logical explanations or solutions. • Teamwork:  Comfortable asking questions, receiving guidance, sharing ideas, and collaborating within an international engineering environment. • Language Skills:  Good written and spoken English. Primary Skills: • Communication:  Good verbal and written communication skills and the ability to