Customer Experience Specialist (CES) – RD/RBD - Netherlands

Location:  Netherlands Job Type:  Full time, externally focused Area of Coverage: Field-based role covering the Netherlands Travel Requirements: Travel expected to visit and engage with HCPs/KOLs across the country as well as attending scientific events/congresses relevant to the disease areas. Travel also required for internal country or North Europe meetings.     About the job In Sanofi North Europe, we want to improve people's lives and transform the practice of medicine by making sure our treatments reach the patients in the markets we serve. As a team, we focus on both our transformation and our people to succeed in the current external environment.   Why join now? This is an exciting time to join our Specialty Care – Rare (Blood) Diseases franchise. You will play a central role in bringing new treatments to healthcare professionals and patients, working on high-impact launches and helping shape the trajectory of our growing Rare Disease portfolio and future pipeline.   As Customer Experience Specialist (CES) for the Rare (Blood) Diseases franchise in the Netherlands, you will drive the commercial success of our rare disease treatments in your geography. You will be accountable for execution in the field across multiple indications in connection mainly to Systemic Mastocytosis and Immune Thrombocytopenia, as well as maintaining our market in legacy products and preparing the ground for upcoming pipeline launches.   Reporting line: You will report to the Commercial Lead Rare Diseases North Europe     About Sanofi We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.   Main responsibilities:   Customer Engagement & Relationship Management • Establish and maintain high-quality relationships with healthcare professionals (Hematologists, Allergists/Immunologists, Oncologists, internal medicine specialists, ...) by delivering compelling brand messaging, executing sales and marketing plans, and achieving or exceeding sales targets and KPIs across the range of indications in question • Build and nurture strong, long-term partnerships with KOLs and key customers across the different treatment communities to identify customer needs and remove barriers to prescription • Work proactively with HCPs and budget holders to address access challenges and optimize patient outcomes at the account and regional level across all relevant indications Strategic Account Planning & Execution • Analyze accounts and develop tailored account plans for key customers, prioritizing time and effort across multiple products and their multiple indications to maximize territory impact • Implement and regularly monitor individual customer journeys by leveraging cross-functional collaboration with Customer Engagement Leads, Medical Advisors, Patient Care Managers, and other functional team members • Stay informed on national and regional market access processes affecting relevant products across all indications and work closely with the local market access team to support reimbursement and access activities Brand Team Collaboration & Insights • Collaborate with relevant brand teams to provide bottom-up insights, share learnings from the field, and leverage global and North Europe materials, resources, campaigns, and omnichannel initiatives that drive customer engagement across all indications • Contribute to the development and execution of local sales and marketing plans in partnership with cross-functional teams Compliance & Continuous Improve