Gov't Account Services Rep - Minneapolis, MN

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description This team specifically would be working on government accounts in addition to the normal set of accounts as needed. This opening would be for a rotating shift between the business hours of 7am and 6pm. Position Highlights • Establishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers • Answers, researches, and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction • Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions • Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics • Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates • Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery • Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods Basic Qualifications • High school diploma or equivalent • Five or more years of customer service experience Preferred Skills and Experience • Strong verbal, written, and interpersonal communication skills • Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries • Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy • Thorough knowledge of all relevant operational processes and procedures and company products and services • Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc • Ability to perform interest calculations and account adjustments • Strong analytical and problem-solving skills • Ability to manage multiple tasks/projects and deadlines simultaneously Requirement : This position supports Federal Government programs and requires successful completion of a General Services Administration (GSA) background screening in addition to U.S. Bank's standard pre-employment screening requirements. This role requires working from a U.S. Bank location three (3) or more days per week. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: • Healthcare (medical, dental, visi