Senior Manager - Service Delivery

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Position Summary You will lead service delivery for key finance processes across our India operations. You will partner with shared service centres, market finance teams, IT and regional stakeholders to deliver accurate, timely and controlled outcomes. We value practical problem solving, clear communication and steady delivery. This role offers visible impact, strong learning opportunities and a chance to unite science, technology and talent to get ahead of disease together. This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: - Lead end-to-end service delivery for assigned finance processes, ensuring quality, timeliness and compliance. - Manage relationships with shared service centres, vendors and internal stakeholders to resolve issues and improve outcomes. - Monitor service performance using agreed metrics and drive continuous improvement and automation. - Maintain strong financial controls, support audits and ensure compliance with accounting standards and company policy. - Lead, coach and develop a team of service delivery professionals to meet performance and quality targets. - Coordinate system changes, process transitions and business readiness to ensure smooth implementation. Why You? Work arrangement: Hybrid. You will typically work from an India office 2–3 days per week and remotely for the remainder. Occasional travel within the region may be required. Basic Qualification We are seeking professionals with the following required skills and qualifications to help us achieve our goals: - Degree in Finance, Accounting, Business, IT or a related field, or equivalent professional experience. - Minimum 7 years’ experience in service delivery, finance operations, shared services or process management. - Experience managing vendors, shared service partners or outsourced providers. - Strong understanding of month-end close, reconciliations, financial reporting and controls. - Practical experience with ERP systems such as SAP and strong Excel skills. - Good communication skills in English, both written and spoken. Preferred Qualification If you have the following characteristics, it would be a plus: - Professional qualification such as CA, ACCA, CIMA or relevant service management or project management certification. - Experience leading service delivery in a multinational or matrix organisation. - Hands-on experience with process automation, RPA, analytics or reporting tools such as Power BI. - Background in finance transformation, ERP implementations or large-scale change programmes. - Familiarity with internal control frameworks, SOX and audit readiness practices. - Experience coaching and developing teams in a fast-paced environment. What you will bring to the team You communicate clearly and build strong relationships. You focus on practical solutions and reliable delivery. You stay calm under deadlines and guide others through change. You act with integrity and create an inclusive environme