Lead Solutions Engineer

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. The mission of our Solutions Engineering team at Gong is to serve as trusted partners, advising on complex workflows and guiding customers toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes. As a Solutions Engineer on our Industry Expansion vertical team, you will be instrumental in creating raving fans among our prospects and customers. Your focus will be on helping them understand how our platform can drive their strategic business initiatives across the organization. RESPONSIBILITIES • Work as part of the Go To Market team as the ultimate product expert and account team technical advisor. • Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users. • Be the trusted advisor to both prospects and customers to ensure they get the correct business outcomes and value from our Gong technology. • Assist prospects and customers with business assessments (POCs, Pilots). • Craft content to show customers how to leverage Gong for specific use cases including MCP (client and server) and integrations. • Execute the build and delivery of outcome-based demos, agentic flows and solution architecture diagrams for customers that have highly complex use cases. • Solution complex business and technical requirements and explain them in simple terms. • Assist with RFPs and questionnaires in the context of sales cycles. • Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line. • Partner with and support Marketing on demand generating activities (webinars, conferences, events). • Contribute reusable assets to the Solutions Engineering team and the company at-large. QUALIFICATIONS • Customer facing experience in a solutions engineering role (pre-sales) or a combination of solution engineering and other relevant work experience (ie: Sales Enablement, Operations). • Experience selling into any of the following industry verticals is a plus: Financial Services (Banking / Insurance / Wealth), Healthcare (including Life Sciences), or Manufacturing organizations. • Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems. • Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus. • Understanding of security and privacy pertaining to SaaS systems. • Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization. • Excellent verbal and written communication s