Clinical Reimbursement Assistant (Contract)

Location: United States, remote Hire Type: Temp-to-perm Schedule: Full time, Monday - Friday, standard business hours Position Summary: The Clinical Reimbursement Assistant – Genetic Testing supports Natera’s Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows, obtaining medical records, medical record review, case review and coordination, and cross-functional projects. This is an entry-level role designed for highly motivated individuals interested in healthcare operations, genetic testing, and reimbursement strategy. The Clinical Assistant works closely with Genetic Counselors and cross-functional billing teams to ensure cases are properly documented, organized, and prepared for insurance review. This role is ideal for candidates with a background in biology, genetics, or life sciences who are detail-oriented, organized, and eager to grow within a healthcare environment. Primary Responsibilities: Depending on team assignment, responsibilities may include: Case & Product Support • Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases • Flag missing or incomplete documentation for follow-up • Assist with assembling documentation packets for prior authorization, claims, or appeals submission • Maintain accurate case documentation within internal systems Medical Records Coordination • Send and track medical record requests • Monitor case pipelines to ensure required documentation is received • Update internal systems to reflect record status and next steps • Meet defined daily/weekly task metrics related to record requests and case movement Project & Outreach Support • Support provider and patient outreach initiatives related to documentation or required forms • Assist with tracking outreach efforts and responses • Contribute to internal projects focused on operational improvement and workflow efficiency Across all functions: • Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams • Participate in team meetings and process improvement initiatives • Maintain accurate documentation and compliance with HIPAA/PHI standards Qualifications: Required • High School Diploma or equivalent • Bachelor’s degree in biology, genetics, life sciences, public health, or related field OR equivalent relevant experience • Strong attention to detail and organizational skills • Ability to read and interpret medical documentation • Comfort working in a data-driven, process-oriented environment Preferred • Academic background in genetics or healthcare-related discipline • Experience working with medical records, healthcare documentation, or insurance workflows • Familiarity with Salesforce and Google Workspace Knowledge, Skills, and Abilities: • Strong written and verbal communication skills • Ability to manage multiple cases and priorities simultaneously • High level of accuracy and attention to detail • Comfort learning new systems and workflows • Demonstrated initiative and willingness to learn • Ability to work independently in a remote environment Growth & Development This role offers exposure to: • Genetic testing operations • Healthcare reimbursement strategy • Cross-functional billing workflows • Data tracking and operational process improvement Natera promotes career growth, hands-on learning, and fully remote work opportunities. The Clinical Assistant I role provides direct exposure to genetic testing operations, reimbursement strategy, and cross-functional healthcare workflows. Many individuals in this role develop skills that prepare them for advanced positions within healthcare operations or for graduate-level programs such as genetic cou