Director of Revenue Operations

Join the ACI Learning Adventure! Our Mission Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results. We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth. The ACI Team Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech. Purpose-Driven Culture At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love. Your Opportunity Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change! Who We Are ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations. Our revenue engine has grown faster than the systems and standards behind it. We need someone who has built a RevOps function before and wants to do it again. You’ll own how we plan, forecast, sell, retain, and pay for revenue, and you’ll be the person leadership trusts to tell them what the numbers mean. This is a senior, hands-on role with no direct reports. You’ll get into the work yourself. What You'll Do You’ll lead Revenue Operations across the full revenue lifecycle, from pipeline to renewal. That covers planning, forecasting, process standards, GTM tech adoption, territory and compensation design, and the analysis that helps leadership make confident decisions. You’ll run weekly pipeline reviews, make sure reps follow our sales process and keep CRM data clean, and work with Sales, Marketing, Finance, and Customer Success so our documented process matches what actually happens. • Set and enforce the operating standards for Sales and Customer Success, from ICP alignment and seller activity to opportunity qualification and pipeline management. • Own revenue forecasting and pipeline health reporting, and turn the data into clear analysis of how the business is performing. • Own our core SaaS metrics and their definitions: ARR, GRR, NRR, churn, expansion, CAC, LTV, and pipeline coverage. • Build board-ready revenue reporting with Finance. • Own renewal forecasting, churn and expansion reporting, and the Sales-to-CS handoffs that drive NRR. • Own the end-to-end revenue process from lead to renewal. Define how we sell, qualify, and retain, build those standards into our systems, and fix execution where it breaks down. • Work with Marketing on lead scoring, routing, and lifecycle stages. Set data hygiene standards for Salesforce and HubSpot and hold the team to them. • Build an attribution model that Sales and Marketing both trust. • Partner with our VP of Enterprise Applications so our stack (Salesforce, HubSpot, Outreach) reflects how we sell and is fully adopted. You’re accountable for the te