Program Manager, Local Community Impact

ABOUT THE TEAM Our Community team builds direct relationships with people who use OpenAI’s technology, helps others learn from their experiences, and brings their insights back to product and research teams. Our programs connect communities with trusted partners who help organizations adopt AI effectively. ABOUT THE ROLE We’re hiring a Program Manager to build and run our partner network. You will turn an early program into a reliable operation: recruit and onboard partners, coordinate agreements and payments, manage external service providers, support local events and marketing, review service quality, and improve the program as we learn. This partner network will be on the ground in communities helping people–from small businesses, non-profits, and community organizations–experience concrete benefits from our technology. They will set up useful workflows, learn OpenAI tools and become more confident, independent users. You should be as comfortable helping a partner resolve an onboarding issue as you are designing the systems that prevent it from happening again. You will work with local operators and internal teams to make sure commitments are clear, work gets done, and the people we serve receive useful, high-quality support. WHAT YOU WILL DO - Build the partner operating model, from sourcing and selection of partners through onboarding, ongoing support, renewal and exit. Establish clear expectations, owners, timelines and escalation paths. Create a scalable operating model that supports program growth and evolving partner needs. - Run partner onboarding with Legal, Finance and Procurement: track agreements, required information, vendor setup, readiness and start dates so partners can begin work and receive payments through approved processes. - Manage partner payments, reporting and related operational processes. - Plan and support local workshops, deployments and events with partners. Coordinate audiences, venues, budgets, materials, staffing and follow-up while preserving local ownership. - Coordinate program marketing and communications with Community, Marketing and content partners. Develop clear partner guidance, route brand and messaging approvals, and help useful stories and practices reach the right audiences. - Build trusted relationships with local operators and the organizations they serve. Coach partners, answer questions, address service-quality concerns and set clear boundaries around access, funding and program participation. - Create practical systems for the partner community: intake, a shared knowledge base, service logs, regular check-ins and reusable playbooks that reduce manual work without sacrificing quality. - Develop and operate partner review processes with the hiring manager and relevant teams. Combine verified service delivery, beneficiary feedback and sustained product use to understand performance and improve support. - Collaborate with analytics and product teams to assess program impact using appropriate data and feedback. - Manage budgets, vendors, risks and dependencies across the program. Keep stakeholders informed, surface decisions early and bring recurring partner feedback into program and product improvements. YOU MIGHT THRIVE IN THIS ROLE IF YOU - 8+ years owning a complex partner, community or operational program from early design through execution at scale, with clear examples of what you personally built and improved. - Bring strong operational judgment and follow-through across onboarding, financial workflows, events and multiple stakeholder groups. - Can earn trust with small-business owners, local technical operators and community leaders, explain expectations plainly and have difficult conversations when needed. - Have practical f