Senior Director, Site Reliability Engineering

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Senior Director, Site Reliability Engineering We are seeking a Senior Director, Site Reliability Engineering — Multi-tenant to lead the global organization responsible for the reliability, scalability, security, and operational evolution of the PingOne Multi-Tenant platform . Reporting to the Vice President of Engineering - Infrastructure Operations, you will lead a multi-team organization through managers and senior technical leaders. You will set the SRE strategy, improve the operating model, and partner with Product, Development, Security, Customer Support, Customer Success, GRC, and Program Management to deliver reliable customer outcomes. This role combines organizational leadership with strong technical and operational judgment across a large, multi-region cloud platform. If you are passionate about building high-performing teams, improving how software is delivered and operated, and running dependable identity infrastructure at scale, this is the role for you. You Will • Lead a global Multi-tenant SRE organization through managers and senior technical leaders, with accountability for reliability, operational readiness, execution, and talent development. • Define the strategy and operating model for Multi-tenant SRE, including ownership, decision rights, priorities, escalation paths, and regional coordination. • Own the reliability and platform-modernization roadmap, including Kubernetes adoption and lifecycle management, regional deployment strategy, data-platform improvements, technical-debt reduction, and operational risk reduction. • Partner with Product, Development, Architecture, Platform Security, GRC, Customer Support, Customer Success, and Program Management to identify dependencies early and translate product commitments into executable infrastructure plans. • Strengthen DevOps practices by improving collaboration between software delivery and operations, standardizing CI/CD and deployment controls, and expanding automation, self-service, and infrastructure-as-code practices. • Improve production operations through service-level objectives, observability, capacity planning, performance management, disaster recovery, incident response, post-incident reviews, and root-cause analysis. • Lead effective production change governance so changes are risk-assessed, reviewed, approved, executed, validated, and closed with appropriate traceability. • Establish organizational metrics covering reliability, customer-impacting incidents, change success, delivery predictability, toil, capacity, security exposure, cost efficiency, and RCA/PIR follow-through. • Manage staffing